The amount of staff you have in the maternity ward and labour ward meant that the midwives there seemed stretched but it didnt seem to affect the level of care recieved by me or any of the ladies in my ward. We would very much like to talk to you so we can put this right. Suspended ratings are being reviewed by us and will be published soon. He specialises in laparoscopic nephrectomy (keyhole surgery) for kidney cancer. We were given comprehensive after care advice before we left. the service is performing well and meeting our expectations. The people of Ashington and the catchment area of this brilliant facility are very lucky to have such a wonderful hospital on their doorstep. Between April and October 2015 there had been no cases of methicillin resistant staphylococcus aureus (MRSA) at this hospital. His other interests include stone surgery and laser surgery for benign prostate problems. Hilary Lynch Senior 1 Physio 21.5 hrs M, W, F. Jayne Thompson Senior 1 Physio 18 hrs T, W, F. Gillian Bolton Physio Assistant . Visited Urgent Treatment Centre on March 2023, Report review titled Very Impressed as unsuitable, Dear patient, All the best, He has been a consultant urological surgeon since 2004 and has a specialist interest in robotic assisted surgical treatment of prostate and bladder cancers. They do not collect or store any personal information. To learn more about how we use them, please view our cookies policy. People told us that their individual food requirements had been discussed with them and they knew about their special diets or fluid requirements. These people are not interchangeable. He offers sacral neuromodulation for patients with overactive bladders/detrusor overactivity. - we'll pass your stories to the people in health and social care who can make a difference. I'm glad we looked after your Mum and dad too, and allowed them to feel confident you were in the right place. On behalf of the staff at Wansbeck I would like to say thank you for the very positive feedback about our service. I attended this hospital for the first time due to a lump on the side of my knee, which required an ultrasound scan to determine what was causing the problem. Thank you, Report review titled Fantastic Hospital as unsuitable, Dear Colette, I have noted your comments for possible improvements and would like to reassure you that all of the clinical areas are appropriately staffed, however due to the layout of the various clinical areas some staff will be more visible than others. All Rights Reserved. Suspended ratings are being reviewed by us and will be published soon. I was talked through my procedure in a manner I understood by the medical team. Heather It was well organised from the waiting room to be shown to beds to all personnel I interacted with. Wansbeck General Hospital. He is the Clinical Lead for the male factor clinic at the Newcastle Fertility Centre, located at the International Centre for Life, Times Square, Newcastle upon Tyne. Subsequently she completed Higher Surgical Trainingon the Northern Rotation during which time she was nominated foran Outstanding Contribution Award (2012). For all performance measures relating to the flow of patients the hospital was performing the same or better than the England average. the service isn't performing as well as it should and we have told the service how it must improve. I really feel your midwifes give exemplary care and really exceeded the call of duty. Staff have time to talk to me if there is something I want to discuss.'. These cookies will be stored in your browser only with your consent. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. (http://www.baus.org.uk/patients/surgical_outcomes/neph+outcomes). 104 jobs. He has lectured nationally on prostate surgery and is one of only a few consultant surgeons in the country who can offer treatment for benign prostate surgery with both holmium and KTP lasers, as well as saline resection and vaporisation. the service is performing exceptionally well. Staff delivered compassionate care, which was polite and respectful and went out of their way to overcome obstacles to ensure this. He then completed a residency in Urology in Paraguay (1997-2000) before moving to the UK. He spends half his week at the university conducting research into prostate and bladder cancer. Investment in end of life and palliative care services was apparent and staff we spoke with consistently told us they felt that end of life care was a priority for the trust. Poor pre-assessment experience | Care Opinion Who has Care Opinion told about this story? He has a particular interest in bladder dysfunction, continence, neurourology, urinary tract infections and clinical research. All patient feedback was extremely positive. Rakesh Heer is a Senior Lecturer at Newcastle University and Honorary Consultant in Urological Surgery at The Freeman Hospital. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. Hexham General Hospital. Wansbeck Hospital We will share your review with the team in Wansbeck General Hospital Urgent Care Centre. He also provides a service for all general urological conditions. Report review titled Day surgury unit fantastic as unsuitable, Dear Mrs Stokes, He qualified at Nottingham University in 1995. Complete a comprehensive gap analysis against the recommendation made for the University Hospitals of Morecambe Bay NHS Foundation Trust. Northumbria Healthcare NHS Foundation Trust - Wikipedia or call us on 0845 113 0012, Response from When we spoke with managers and staff throughout the hospital, the Northumbria Way, which incorporates the trusts values, behaviours and culture, was evident. Response from Wansbeck Hospital 5 years ago Thank you for sharing your experience with us. The first stage in this process is to Register - please click here to Register. NE63 9JJ, Posted via This hospital provides emergency care from an emergency care centre, medical and surgical services, a limited maternity service which included a pregnancy assessment unit, ante natal clinics and elective gynaecology, end of life care and a range of outpatient and diagnostic imaging services. One person said 'There is plenty of food and usually it is well cooked. Thank you for writing such a thoughtful and wonderfully written review about the service you received at Wansbeck General hospital. He was appointed as a Consultant Urological Surgeon at the Freeman Hospital in 2006. Uro-oncology Nurse Specialist (Bladder Cancer), Uro-oncology Nurse Specialist (Prostate Cancer), Uro-oncology Nurse Specialist (Kidney and Bladder Cancer), Uro-Oncology Nurse Specialist (Kidney Cancer), Clinical Nurse Specialist, Stoma Care and Continence, Urology Community Nurse Specialist, Bladder Cancer, Clinical Nurse Specialist, Stoma and Continence, Clinical Nurse Specialist, Functional Urology, Prostate Cancer UK Survivorship Nurse Specialist. He completed a one year specialist fellowship in renal transplantation, laparoscopic surgery and endourology at the Freeman Hospital before starting as a Consultant Urological Surgeon in 2014. We are based across the North East and North Cumbria. Some cookies are essential for you to be able to experience the full functionality of our site. The room was stocked by volunteers with drinks, snacks and toiletries using funds that were dedicated for this purpose. More. Senior and site level leadership was visible and accessible to staff. He has presented his work at a number of national and international meetings. Heather We need all visitors to keep to their hour to maintain social distancing and give all patients the opportunity to have their nominated people visit. NE23 6NZ, In Wansbeck Hospital 8 years ago. Mr Andrew Thorpe qualified in Cardiff in 1981. Check The Trainline for timetables of all services. Wansbeck General Hospital does not provide critical care and children and young people's services. Handyperson. The hospital has a coffee shop at the main entrance run by our Hospital Volunteer Service. There's no need for the service to take further action. This was because this inspection was part of a themed inspection programme to assess whether older people in hospitals were treated with dignity and respect and whether their nutritional needs were met. to wash your hands at the hospital entrance and wear a mask when you enter the hospital, to wear personal protective equipment (PPE) and observe social distancing, you should not visit if you feel unwell, have been asked to self-isolate, or believe you may have been in contact with someone who has Covid-19, For information about an appointment call, Patient Advice and Liaison Service (PALS). This hospital has an electric vehicle charging point which is free to use for patients and visitors. Sorry to read that your son hurt his foot on Saturday evening, we hope your son is now feeling better and is no longer in pain? | call 01284 713000. We offer free car parking under certain circumstances for patients or their visitors. I am very sorry that you overheard one of our healthcare assistants talking about your care in this way, it is of course not acceptable for our staff to have these conversations and we wouldnt expect it at any of our hospitals. Thank you for sharing your experience with us. Strong governance structures were in place across the hospital and there was a systematic approach to considering risk and quality management. I was nervous. Find out how we can provide support and contact Visit https://www.careopinion.org.uk Prior to this he was a Consultant Urologist at the Sunderland Royal Hospital. His research interests include renal cancer, urinary stone disease and surgical aspects of renal transplantation. The leadership, governance and culture were used to drive and improve the delivery of high quality person-centred care through collaboration and partnership working. Wishing you well in your recovery, and thank you again, Morpeth to Wansbeck General Hospital - 2 ways to travel via - Rome2rio Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust St. Nicholas Hospital Jubilee Road Gosforth Newcastle upon Tyne NE3 3XT. Wansbeck Hospital - like Hexham and North Tyneside general hospitals, which are also part of Northumbria Healthcare - is a centre of surgical excellence and this allows much of the trust's. Heather Heather Gibson The trust had adopted an innovative approach to providing an integrated person-centred pathway of care in partnership to provide services that were flexible, focused on individual patient choice and ensured continuity of care. Newcastle upon Tyne Services worked across both acute and community settings with a strong multi-disciplinary ethos. Brilliant staff .Spotless ward and a credit to the trust, Dear Heather, I do hope things are going well for you at home after your op. The Experience Team, by Michael McGlynn - Posted on 06 December 2022. Thank you. Ratings and reviews - Wansbeck General Hospital - NHS Northumbria Healthcare NHS Trust staff and students on placement. and contact details. Guidelines for oncoplastic breast reduction and guidelines for best practice in reducing surgical site infections had been developed. 49,009 - 60,632 a year. The centre serves the communities of Northumberland. He is involved in clinical research both locally and nationally. Staff were lovely and the treatment worked. Northumbria Specialist Emergency Care Hospital. Academic profile: Mr Bahavan Rai has published extensively on urological and surgical research and has over 100 peer-reviewed articles, national and international research presentations and authored textbook chapters. The trust has operated as a foundation trust since 1 August 2006. Anna ORiordan graduated from University College Cork, Republic of Ireland, in 1994 and entered the North of England Urology Training scheme in 2002. As a result of my wonderful experience i have recommended this hospital and hold it in high regard and it was all down to the level of care i recieved from the staff of a clearly understaffed hospital who didnt let it bother them that they were working long hours with alot of patients. I will forward you comment on to the team who will be delighted to receive such lovely feedback. We rated end of life care, medical and surgical services, and outpatient and diagnostic imaging services as outstanding. information. Education Centre Library Wansbeck Hospital Woodhorn Lane . Disappointing as I waited 6-months for that appointment. I have been attended to quickly when I have asked for help or rang the bell for the staff. Visit https://www.careopinion.org.uk there are some services which we cant rate, while some might be under appeal from the provider. new. Ward 2 - Northumbria Healthcare NHS Foundation Trust Morpeth NHS Centre. Ratings and reviews - Wansbeck General Hospital - NHS He is a past secretary to the British Association of Urological Surgeons (BAUS), and also past secretary to the Female and Neurological Urology subsection to BAUS. All rights reserved. There were processes to ensure patients were cared for in the right place at the right time. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. 4 December 2012, Termination of Pregnancies Review Report published 12 June 2012 for Wansbeck General Hospital - PDF - (opens in new window), Published I was nervous. He trained in Surgery and Urology in Cardiff, St Thomas Hospital London, The Royal London Hospital, The Royal Berkshire Hospital Reading, and The Freeman Hospital Newcastle. Dreadful experience on Ward 10 WGH | Care Opinion The staff were so helpful and informative and made my visit to this spotlessly clean hospital a real pleasure. Mr David Rix graduated from the University of Newcastle upon Tyne in 1989 and undertook training in urology in the North East. The inspection team was led by a Care Quality Commission (CQC) inspector joined by a practising professional and an Expert by Experience, who has personal experience of using or caring for someone who uses this type of service. In-person. All staff were kind and curtious from the domestic to the ward sister. NE63 9JJ, Posted via Mr. Alistair Rogers qualified from Nottingham University in 2001. The trust was supporting increasing numbers of non-cancer patients. He underwent further urological training in the Northern Region before completing his specialist examination (Intercollegiate Examination Board in Urology FRCS (Urol)) in 2005. or call us on 0845 113 0012, Response from Mr Bhavan Rai is passionate about undergraduate teaching and training in urology. Woodhorn Lane, Ashington, Northumberland, NE63 9JJ. Patient flow was a priority, and the hospital proactively managed this. Ensure that fridge temperatures are checked consistently, in line with trust procedures. The Palliative Care service had won the Quality Award for 2014 for their commitment to improvement and the excellent patient experience feedback received. nhs.uk The ward for older people had 20 beds, the stroke ward had 27 beds and the medical ward had 21 beds. Find us. Ensure that resuscitation equipment is checked consistently, in line with trust procedures, on all medical wards. By road. Heather Menu He has particular expertise in the management of voiding problems including incontinence. Most wards followed the well organised ward model to ensure that equipment storage was standardised and consistent across the trust. Clinical Director - Urology and Renal Services, Assistant Directorate Manager for Urology. The Northumbria Healthcare NHS Foundation Trust has provided 5.5m funding to Wansbeck General Hospital in Ashington for the refurbishment of its operation theatres. Mr Thomas qualified in 1985 at the Middlesex Hospital Medical School, London before surgical training in Bristol, Portsmouth and then Newcastle upon Tyne as Senior Registrar. Search our directory to find out more about the doctors who work in Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, including their specialisms and qualifications. 5 May 2016. He sees men with penile problems (e.g. Enter the description for this link and click ok or to close, click the close button or use the ESC key. Response from Wansbeck Hospital 13 months ago. Heather Gibson He has particular expertise in the management of urinary tract stones. Type of ward Respiratory and Haematology Ward visiting times Between 10am and 7pm - one nominated person and must be pre-booked, with evidence of a negative lateral flow test on arrival NE63 9JJ, Posted via Report review titled Efficient service as unsuitable, Dear Michael, Clinical staff within hospital Trust Estates Staff. She also has an honorary consultant post at the Queen Elizabeth Hospital, Gateshead, where she has a cancer clinic and a general clinic on Thursdays and Fridays. It will be a pleasure to share your feedback with those staff involved in looking after you. You also have the option to opt-out of these cookies. X-ray - Northumbria Healthcare NHS Foundation Trust After an examination she confirmed i was in established labour and offered me pain relief options carefully explaining each one and the risks involved and what might happen during the course fo my labour should something go wrong ect. It is great to know that you received such great care worthy of this lovely review. Clinical Profile: Mr Bhavan Rai was appointed as a Consultant Urological Surgeon with a specialist interest in robotic surgery, minimally invasive surgery, and urological oncology in September 2018 at the Freeman Hospital. The closest mainline station is Morpeth, which is six miles away. Find out more about the trust, what we do and how we do it. This list is not exhaustive and exemptions are issued by the ward or department manager please speak to them if you think you may qualify. Share your experiences of UK health and care services. He underwent an internship at the Hospital de Clinicas, Asuncion, in Paraguay before his residency in General Surgery in 1996. They said that staff involved them in making decisions about their care. For example, analytics tools to measure how you use the website so we can improve it based on user needs. She undertook Basic Surgical Training in Sheffield and a Teaching Fellowship in the North-East. Mr. Shaw developed holmium laser surgery to the prostate gland in the North East and was to first surgeon to perform this operation in Newcastle. Our services Our services Acute Medicine and Clinical Infection Active Hospitals Breast care Cancer, Oncology and Chemotherapy Cancer Psychology Cardiology Chaplaincy and spiritual care Children's Services Colorectal Dementia Dental services Diabetes and Endocrinology Elderly Care Endoscopy Emergency Care Frailty Gastroenterology General medicine We visited three wards on the day of our inspection; a ward for older people, the stroke ward and a medical ward. There is a restaurant upstairs where you get hot and cold food and refreshments and another coffee shop, cafe central by the south entrance near to maternity. 5 years ago, When i was a patient waiting for a bed at walkwrgate park one of the nursing assistants complained a lot because of how much i used the buzzer to go to the toilet i could have got up and went if i could have. With this in mind we would be very grateful if you could email us with this information to patient.experience@nhct.nhs.uk only with your wifes consent and we will help investigate this for you both. I am very sorry that you overheard one of our healthcare assistants talking about your care in this way, it is of course not acceptable for our staff to have these conversations and we wouldn't expect it at any of our hospitals. 01670 564010 FAX: 01670 564012. Heather Gibson Mark Johnson is a Consultant Urological Surgeon based in Newcastle upon Tyne. North East cancer nursing 'crisis' with huge shortage of staff as vacancies difficult to fill. Wansbeck General Hospital. Keep up the great work!. Nutritional assistants were employed to provide patients with eating and drinking assistance if required. Due to the coronavirus pandemic, for the safety of our patients and staff, visiting our hospitals is still being restricted. Contact us Address Woodhorn Lane Ashington Northumberland NE63 9JJ Get directions (opens in Google Maps) Phone 0344 811 8111 Online Visit Hospital website Send email to Hospital Find another hospital Care Quality Commission inspection rating The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Comments included, 'There is always something I fancy,' 'I enjoy the food and look forward to it' and 'I like the extra choices and snacks. Please be assured that I will be sharing your review with the ward team to reflect and learn from, and hopefully prevent similar situations occurring in the future. NE24 1DX, In Gateshead NE11. Woodhorn Lane,Ashington NE63 9JJ Click for Map. Thank you for taking time out during your recovery to thank all of the staff who played their part in your journey. Mr Dorkin also sees patients with general urology problems including kidney stones. I was transferred after 2 days to Wansbeck hospital ward 10 two days later. A good choice is provided. His special interests include general urology (investigation of blood in the urine, recurrent infections, raised PSA or prostate abnormalities, testicular/scrotal conditions, vasectomies, erectile dysfunction, curvature of the penis) and pelvic oncology (bladder and prostate cancer, with a focus on robotic keyhole surgery to remove bladder cancer).
