If you can, try moving the WAP to a new location, however, if its fixed to a wall please move any potentially obstructing items. Aerial Direct. In order for us to process your request please contact us on 01329 558 558. This website uses cookies. For a PAC, text PAC to 65075. If anyone has any suggestions, they'd be welcomed. Has anyone been able to sucessfully get out of their contract? As long as you have the rights to the content you want to be uploaded then we will be more than happy to assist. 15:15. Taking advantage of people constantly. Spoke to a very nice and helpful lady which resolved the problem, customer Aerial Direct - Home | Facebook After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. Compare our phone and broadband packages online. At Aerial Direct we will make sure you are on the perfect tariff for your needs, however, if you do have a busy month(s) and do end up using your data, we would recommend either upgrade your tariff to a larger data use or buy a one-off data bolt-on. Previous community managers have helped other customers. Excellent service Aerial Direct. Direct debit is our easiest a preferred method of payment. Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. Go to solution Anonymous Not applicable Options on 07-10-2013 15:53 My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. I thought for a moment my time might be up, but no, i've still got another 12 months to go. Since I went ahead and requested my call records, as is my right under gdpr, aerial direct put in my notes "customer has requested to close her complaint" and they closed it! 20-07-2020 UK PO15 5UA. Give us a call on 01329 558 558 and speak to one of our friendly advisors. he told me previously they would be sending me the call recording anyway (a month later, i have not got anything), now he said there was no need for me to provide id and just a phone bill is fine. When I called about upgrading the tariffs and contract lengths were not good deals so I asked why I couldnt have one of the 2 year deals that 02 have on their website, I was told that I couldnt due to where I was in my contract stage. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. (, I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out Our Microsoft certified engineers will take care of your network infrastructure, servers, work stations, and applications. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. All you need to do is call 901 as usual. Monday Friday, 08:30 17:30. 13:19. I have been with Ariel direct since 2013 and could not fault them one bit! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Aerial Direct - Has anyone managed to get out of the contract? Thanks, on Six months or so before contract end. Deal alerts which were costing me 1.50 a time and also about my high bills 28-09-2018 Thank you! I was helped with my questions in full by the customer service team. Excellent communication and information. Firstly, make sure that all the cables connected to the handset are secure and not loose. @Makembill These so called trusted partners are disgusting. They explained everything in a non-technical way so it was easy to understand. 21:49. Our company has been named the Large Business of the Year at the annual News Business Excellence Awards 2023.. Waiting for your PM! 15:41. ( in my case i needed two calls - one from o2 and one from aerial, so i had to make two seperate subject access reqests). Aerial Direct, The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently. However, the initial resolution letter contained the text saying it was a deadlock letter. Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. We bill your usage retrospectively, so if youve recently been abroad, it could take up to two months for roaming charges to be billed after youve disconnected. This is when you transfer your existing phone number to your new mobile phone and/or contract. Company no. You can check your network on our Network Status Checker tool, seeing both your current coverage but also planned improvements. What more could you ask for? The O2 shop refused to give her a mobile contract but said she could have one through their business partner Aerial. they pointed me to various regulations which were very helpful. The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. When your SIM is locked you will be unable to make or receive calls or texts. Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. 05-10-2017 You could be dissatisfied with how one party is handling their end of the contract. so i contacted o2, they didnt know much about it, but their email subjectaccess2@o2.com was very helpful. Want to take your current mobile number to a different network? It's been a few weeks since your last update and I wondered how you were getting on. Direct Contracts with Clients - Upwork Help Excellent communication and information. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, 28-09-2018 Call 901 from your handset to access your voicemail. The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently, Clive Illingworth 3. Streamline operations, increase efficiency, and boost productivity today. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). I was ok with it, claimed to be offering a better deal etc and I ended up agreeing to a deal etc and tbh I hadnt had any issues with them..took out another deal in 2015 for an iPhone 6. then we come to this year, I was called as I was up for renewal this yearsaid I wanted to upgrade to an iPhone7, but the salesman gave me the usual speil of a better deal and I ended up getting a 5 discount (guess you have heard this before right) this wasnt for an iPhone7 this was for an iPhone6 my existing handset. DP We will advise you and send you a replacement SIM card. We often link to other websites, but we can't be responsible for their content. Six months or so before contract end. Are they likely to try and stop me moving my number away from them next year? @Bev13yorksI've replied to your private message. A contract cancellation is not an unusual event in the life of a contractual agreement. It goes against our guidelines to offer incentives for reviews. For a STAC, text STAC to 75075 This is why we are proud of our 98% customer satisfaction and 90% retention rate, We are trusted to provide award-winning communications solutions and services for over 85,000 businesses, from tailored mobile tariffs to reliable phone systems and superfast connectivity, The News Business Excellence Awards Check your area To cancel your Sky TV subscription you will need to make direct contact. Support lines are open between Monday - Friday 08:30 - 17:30, Get the best communication tools for your business. Below are some quick and easy first line checks you can do to fix any issues: The first step is to ensure all cables are connected and not loose. on You can choose to cancel specific mobile number(s) or your whole account. PIN stands for Personal Identification Number and when it is enabled you will need to enter it every time you switch on your mobile or when you insert your SIM card into a new phone. By clicking Accept, you consent to the use of cookies. Find out Please view our Privacy Policy for more information about how we 05-10-2017 Your lovely comments will be passed onto both Marcus and Joel, who will both be pleased to hear that they were able to help you. Again, check all the cables are securely connected. 16:53. Far better system for members. 4 days ago. Yes! If you switch to another network any later, youll get your final bill 22 days after you switch. Once youve signed up, well put the request in to take over your services with your current supplier. 13:17, on If a post answers your question. Surinder Singh was brilliant in dealing with new new phone enquiry and was very responsive and clear throughout the process.Thank you very much. So its with me at the moment, I need to get my calls transcribed. In these cases, a Notice of Contract Termination spells out how a contract can be cancelled. 23-04-2020 Pamela Green This was later renewed, but When I heard about her contract she was given I was appalled at how much she was paying for what she was getting. info@contractaerial.com, 1275 Glenlivet Drive, Suite 100, Allentown, PA 18106. Tail right, part number 45668. Email. Check out this handy starter guide! Have a query about your account? Monday Friday, 08:30 17:30. We understand that youve likely had your number for years, therefore, we allow you to port and transfer your number to your new telephony service with us. Press * and then 4 AVOID! An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. I hope other people see the comments and dont make the same mistake I did. Saves any middleman intervention and they have successfully sorted out many problems. protect and process the data you submit. Without attachments, the average email uses between 10 and 30KB of data. Theres no additional charge for using this service. Give us a call on 01329 558 558 and we can help you get this unblocked. Get easy access to all the info about your account in one place. I didn't realise that each time they were working about a year or 2 in advance of current contract end dates, and somehow i ended up stuck in about another 24 months or more of contract. As they had been decent (or so I thought) so agreed over the phone. 05-10-2017 The latest news and views. SoI emailed back requesting a copy of the call after they said all the regulatory info was stated over the phone..since then I have had no reply..emailed them back on Tuesday asking them to reply and stating how bad their customer service was that they have taken over two weeks to respond to my email and are now essentially ignoring me.still nothing. She managed to shove my problem in few minutes. If you have any questions about your term or wish to renew or upgrade our experts are on hand to assess your mobile needs. keep it all in writing and refuse to deal with them on the phone. Youll need to give this code to your new network provider to complete your switch. login to My O2 for help. Theyll let you know if there are any exit fees for your contract with them. Upon cancellation of this Contract for any reason, or upon Contract expiration, each party shall be released from all obligations to the other party arising after the date of cancellation or expiration, except for those that by their terms survive such cancellation or expiration. The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently, Clive Illingworth 18:52, 04-08-2020 This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. R750 (R250 x 3) Early cancellation penalty 50% of remaining subscription fees. Aerial Direct MoneySavingExpert Forum
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