PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. The password will need to be disclosed to the youth staff upon pick up of the child. We regret any inconvenience this may cause. No additional deposits will be due until final payment. . For questions about your service or about billing, please contact your home network customer service. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Youth Staff cannot assist in the washroom in any way. Additional information concerning Customs matters will be provided during your cruise. Your seating assignment will be noted on your guest card upon boarding. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. It is also a good idea to bring your prescription for eye glasses or contacts. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Boarding may be denied or fines may be levied against those guests without proper documentation. These policies apply to all smoking devices, including e-cigarettes and vaporizers. in the bar, lounge or pool areas. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. During the voyage, a safe to store your valuables and important documents is available in your stateroom. ), after handling money and pens, and after using the restroom. Cruise Contract | Holland America Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. If you receive a busy signal or message, please hang up quickly and try your call again. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Indoor areas on board the vessels are non-smoking and smoking is only permitted in designated sections. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. I'm used to Carnival ships where the casino bars allow smoking. Additionally, you can call the ship directly from the shore. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. to sail. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Find Cruise Packages for Holland America's Award-Winning Cruises I was welcomed aboard the Holland America Koningsdam as part of a test . Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Complimentary champagne will be served at the auctions. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. Cooking facilities onboard are not considered kosher. We will acceptU.S. travelers checks. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. Holland America Line Smoking is allowed in all casinos (apart from special nonsmoking days), except Zuiderdam, Oosterdam, Westerdam and Eurodam, which have entirely smoke-free casinos. Alcoholic beverages will not be served to guests under age21. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. You can also complete your health assessment and book shore excursions prior to your cruise. No internet purchase required to download or use on board. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Please help us reduce water use. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. Gift orders must be prepaid and received two weeks in advance of sailing. (See section for Bags VIP Luggage Delivery below for details.). Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! Reconfirm any special transfer requirements for disembarkation with the on board. As previously, in-cabin smoking is also not allowed. Customs officials will not be available at the ship during check-in to register valuables. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. You will be responsible for all costs you incur to join the vessel at the next port. You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Religious services may not be able to be held on embarkation/disembarkation day. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Complimentary In-Room Dining is available 24 hours a day. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Your booking will be credited to, and finalized by, your preferred travel advisor. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Please be sure you understand the requirements for a service animal to disembark in each port of call. Infants must be at least 6 months of age at the time of embarkation in orderto sail. Want to read your email, catch up on the latest news and check your finances? Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Travelers checks may be cashed at Guest Services. Please note that this is a U.S. government regulation over which Holland America Line has no control. A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. Local sales taxes are applied where required. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Changes to your already confirmed flights (change fees and differences in fare may apply). An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. All documentation and immunization requirements are established by government authorities and not by Holland America Line. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. You will be responsible for all costs you incur to join the vessel at the next port. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. You will recognize our representatives by their Holland America signs. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. In addition, please check with your primarycare provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Each item is authentic and many are branded with designer names you have come to trust. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. If downloading or using off ship, your regular carrier rates may apply. Shirts/cover-ups and footwear are always required indoors. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. However, effective on voyages commencing July 1. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. You may find more information on our tours and shore excursion programs on hollandamerica.com. Allsuch requests should be made before sailing through your travel advisor. During our regular business hours, please call: 1-800-426-0327. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. A passport is still the preferred document. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Holland America Line does not discriminate against persons on the basis of disability. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. All rights reserved. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Both casual and dressy attire will be essential during your cruise. New Smoking Policy on HAL Ships | Holland America Line Please Note: There is not an Automated Teller Machine (ATM) available on board. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Every decision we make starts with that basic rule. Holland America Line reservesthe right to substitute products when specified brands are not available. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information.
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