Announcing Our 2023 Cruisers' Choice Award Winners! Not that unusual especially now. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. It's called In Route Assistance.. Luckily I check with the airline app for the latest flight time. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. 1k. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? In our case, Princess hasnt updated there flight schedule with the airline schedule. Do I have to change both? Within Australia, use 13 24 88. Announcing Our 2023 Cruisers' Choice Award Winners! When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Cancelflexible airfareup to 45 days prior to departure with nofees. Click here to reload the page in order to enable certain features. . Two of them were minor but the last had me leaving FLL about the same time the shipped docked. Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. They will put you on hold while they call the EZ Air folks. After 3 hours on the phone with AA finally got a flight a day early that was workable. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. Sometimes we'll book two days before if there's a chance of experiencing jet lag. After 3 hours on the phone with AA finally got a flight a day early that was workable. If your flight is cancelled or you. We had our flights booked to a time that was not allowable for the cruiselines and my travel agent was very instrumental in getting the flights fixed for the original price we booked. Business Incorporated: 4/7/1959. Customer Service Email - Princess Cruises - Cruise Critic Community Crew Appreciation. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. Gosh! This special number is operational only in the United States and Canada. You may call us toll-free at 800-545-0008. So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. Get personalizedsuggestions based on when and where you sail. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. There *used* to be a direct line you could callbut I think that was maybe 5 years ago. no cash back). And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! I do not believe you can contact Princess EZAir directly. . Restricted. When they finally answer. Airlines are cancelling flights like never before. Air charges are fully refundable until 54 days prior to departure. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Princess EZair - Flights for Your Cruise - Princess Cruises The Easy Way to Book Flights for Your Cruise Enjoy customized suggestions based on when and where you sail, low prices with flexible fares and the reassurance that we'll get you to the ship. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. Announcing Our 2023 Cruisers' Choice Award Winners! But when I clicked the view eticket button it had an eticket error. Click here to reload the page in order to enable certain features. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. Call-back available YES. Princess EZair? - May 18 - Cruise forum - Cruiseline.com You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. This is a dedicated phone number, not the Princess contract number. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Navigate phone maze to a human Press 2 then 3. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. Mark Inappropriate. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. EZair --- a warning - Princess Cruises - Cruise Critic Community This definitely sounds like it could all be attributable to Delta scheduling. 19952023, The Independent Traveler, Inc. Payment is due immediately upon time of air booking. Nice 1 stop get home before midnight flights. We decided to use EZair because of the discount Princess was offering on flights. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. I flew early to wait for the ship. no cash back). One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. Thanks for posting those numbers. Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Option #2: Search by Phone Number . I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Today, I contacted Princess Ez-air (option #4) and James . Go into your booking. So after reading your post, I decided to go for it and got on chat with Delta. Ive tried it; thats why I was hoping someone had a direct number. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! The fault is with the airline not informing others of there updated schedule. Polar Online | Help | Sailing Search I have never been able to call them directly. Not that unusual especially now. Air charges are non-refundable (e.g. Click here to reload the page in order to enable certain features. You can't use travel points to purchase your flights. I'm not sure whats up with Princess these days. I would rather be the one in control of my flights. Air charges are non-refundable (e.g. Trip insurance, and through EZAir Princess guarantees to get us there. EZ Air nightmare - help! - Princess Cruises - Cruise Critic Community healthworker, January 26, 2020 in Princess Cruises. Powered by Invision Community. Here are 3 reasons not to book cruise line air. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Announcing Our 2023 Cruisers' Choice Award Winners! We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. It took EzAir a couple of days to say there was a itinerary change. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Until they straighten out their internal messes I'm not going to book anything more through them. EZ Air Phone Number - Princess Cruises - Cruise Critic Community 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. Fees apply within 54 days. Does anyone know the number for EZ Air that you call if you have any problems? And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. tillys mom, May 5, 2019 in Princess Cruises. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Average wait. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Should I be buying my own air at this point? trbarton, December 30, 2016 in Princess Cruises. #3. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. If you leave next Monday then your flight should be ticketed. Delta is a mess. more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! Since often posts are about problems with services I thought I would post about when it worked well. It has worked for me 100% of the time. Outside of the United States and Canada you may reach us at 661-284-4410. Tips on EzAir? - Princess Cruises - Cruise Critic Community By Two weeks ago I had a flight on AA changed 48hrs before the flight. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. Thanks for posting those numbers. eZAir: Service Information - Princess Cruises #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship Air2Sea / Flights by Celebrity vs Princess EZAir -- It's not even a These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. If youre ticketed and paid, this is all on the operating airline. So I called Princess and got no help just a response to wait for an email. Air payment is due on the date of the final cruise payment not at the time of air booking. I believe if you booked your cruise in US dollars, the EZAir fares will also be priced in US dollars. Call picked up by a real person YES. Air charges are fully refundable until 45 days prior to departure. visas and other legal documentation that may be required, application of the Passenger Services Act to the new itinerary, comparability of cost, flight connections, and travel time required (note, any refund due on the unused air ticket must be used to offset the cost of the new air ticket), where in the original itinerary this port is located. If the flights have been paid for by Princess- I always call Delta. Thank you very much. To learn more, contact us or see your Travel Advisor. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Payment is due immediately upon time of air booking. Have you tried calling the airline directly? I used to love EZAir but not anymore. I recently used EZair for a Alaska cruise and land tour. They will put you on hold while they call the EZ Air folks. Lobstermobster, April 22, 2022 in Princess Cruises. Department you're calling Customer Service. Is there a different number to call once your out of the US? The numbers are also listed on your boarding pass. I need answers - we leave in 9 days!!! Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. It was their schedule change that caused your issue. Of course that's the regular Princess number and they won't let you speak with EZ Air. They are both correct. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. EZ Air not so easy. - Princess Cruises - Cruise Critic Community I tell you how it works and why it is a great servic. Cancellation Policy. It seriously shouldn't be this difficult. Air charges are non-refundable (e.g. December 20, 2010. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. At this point, this flight is no different than any other ticket that you purchased on your own. Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. Click here to reload the page in order to enable certain features. They are both correct. Lesson learned - you gotta really push back! Phone number to dial 800-774-6237. Location of This Business. Yes, to change one way you have to change both. Princess EZair - Flights for Your Cruise - Princess Cruises Announcing Our 2023 Cruisers' Choice Award Winners! Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. It also offers Late Arrival Protection something not offered by other major air booking websites. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. Luckily I check with the airline app for the latest flight time. I suspect that a lot of what @CineGraphicsays could very well be the case. The OceanReady Process. Air Travel - Princess Cruises 0. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Outside of the United States and Canada you may reach us at 661-284-4410.. Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. I demanded a supervisor and am still holding. Air charges are fully refundable until 45 days prior to departure. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? Licensing Information: Posted October 6, 2018. Princess Cruises | Better Business Bureau Profile 6 Best Reasons to Book Cruise Line Air (and 3 Reasons Not To) Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). We had a delightful day shopping and eating.Comment below and let us know your thoughts.===NEW INFO=== Address for USPS mail: PO Box 50474, Provo, UT 84605 Merchandise: https://lets-go-travel-tips.creator-spring.com/ Allison Travel Agent Email: a.larson@dreamvacations.com YouTube Channel Email: letsgotraveltips@gmail.com Website: https://www.letsgotraveltips.com Facebook Private Group: https://www.facebook.com/groups/letsgotraveltips Facebook Public Page: https://www.facebook.com/letsgotraveltips Follow us on InstaGram: https://www.instagram.com/letsgotraveltipsUse this link to check if you are subscribed www.youtube.com/letsgotraveltips?sub_confirmation=1#princesscruises #princess #athens #mykonos #greece #cruisenews #masks #vaccines #rubyprincess #regalprincess #caribbeanprincess #letsgotraveltips #letsgo! I just talked to Princess & verified those numbers. 1No charge penalty until 45 days prior to departure for Flexible fares only. Their price is lower than the airlines,that's why I am asking. OH-Go Reds #6 Was not going to get to FLL to embark. Travel Tips 13.5K subscribers We are onboard the Regal. Air Transportation: Same Day Late Arrival Protection. A week later it's til hasn't changed so I called united. Click here to reload the page in order to enable certain features. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Allowed. Common Questions and Topics. Princess EZ Air | WHAT TO DO IF YOUR FLIGHT IS CANCELED | Princess Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . Air Travel - Princess Cruises Princess has no control over seat assignments, and any changes are at the discretion of the airline. They were able to make it work. Log in to view and manage all your bookings Log In If you would like to create an account, register here. Should I Book Airfare on My Own or Through the Cruise Line's Air/Sea I just talked to Princess & verified those numbers. Powered by Invision Community. You have to figure out who is responsible as this is so vague. What a concept, customer service actually doing their job! Anyone else been through this - what should I expect that Princess will do? Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. By Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. EZ Air Phone Number - Princess Cruises - Cruise Critic Community And I really wanted to get to Guernsey.). You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. I was on princess many years ago. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. It could be the airline not informing Princess. Go to flights then "Add / Modify Booking'". Plus, book flights now with no amount due until cruise final payment. no cash back). 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Perseverance pays off! trbarton, January 21, 2019 in Princess Cruises. Princess representatives are available to answer this emergency en route line from. We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Princess MedallionClass FAQ. Best time to dial 2pm. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. Last minute emergency is what? Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Of course that's the regular Princess number and they won't let you speak with EZ Air. Call delta. Then after pushing her further she said to call the main Princess number. Its called In Route Assistance. This is what travel insurance is for. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. CRUISE NEWS! PRINCESS EZAIR WARNING EARLY TICKETING IS - YouTube No fee until 45 days prior to departure. I tested this out this morning with other ticket agency and they show the same as Princess. Ezair phone number - Princess Cruises - Cruise Critic Community By Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. . Restricted fares are non-refundable and must be paid in full at the time of booking. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. This past Monday I finally got the notice, almost two months after the change was made by United. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. By I fly almost 100% Delta. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Powered by Invision Community. And I really wanted to get to Guernsey.). They were of absolutely no help. This is just what I needed. 24844 Avenue Rockefeller, Valencia, CA 91355-3467. I have Air Canada booked through EzAir for August. ? 1-800-774-6237. I have received notification from Air Canada each time. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . We will now be paying for a flight we will not be. She's been embattled as they all have over the past couple of years and still heavily discounts so I try not to add more to her plate unless absolutely necessary. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Powered by Invision Community. Two weeks ago I had a flight on AA changed 48hrs before the flight. trbarton, January 21, 2019 in Princess Cruises. It has been like this for the last month now. Princess has no control over seat assignments, and any changes are at the discretion of the airline. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat.
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