The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. Select Software Update from the Support menu. 1 Home Entertainment Tech Resource. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. 08:48 AM Also gives Error 02001! BBC iPlayer Not Loading Error 02001 02100), Does the problem affect one or more programmes? 21-12-2019 in. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. BBC iPlayer 08:48 AM I cant find it in the samsung website. Choose Software Update, and then look for the option to update the software with a USB stick. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. Once completed, launch the BBC iPlayer app and try watch a video. How do I use Chromecast with BBC iPlayer? in. 10:11 AM fraid not. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). Try upgrading your browser or try a different browser. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. What is this error and how do i solve it? BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. JavaScript is disabled. Have you had any luck?? The only requirement to use the service is that you have a British TV license. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. 02:16 AM They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. (Smart TV, games console, streamer, set-top box, etc.) Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. Thanks anyway, 04-02-2019 Enter them then you can re-enable DHCP on the router. We will see. Samsung UK say I am abroad so can't help. 11-12-2017 in. You must also update the firmware on your Smart TV by following the steps outlined below. IPlayer We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. Hi I am in Portugal, fighting against error 02001. Another option would be to force quit an app on your Looks like my Smart TV isn't so Smart after all. 08:41 PM I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. 10-05-2018 I have tried once but like you have been out when they called 4 days later. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. in. Then you will be offered manual settings. 10:35 AM I played the video successfully on the two TVs. Why is My Vodafone SMS not Working on Mobile? BBC iPlayer error Connect the USB storage device to the TV and select Support from the menu. Does it affect live or on-demand programmes? Hi. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. I did however get the login page today which gave me hope it would start working. I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. in. 02001 error You may have an old unsupported version of iPlayer. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. in. Guess what logged in, and still get the 02001 Error. any proposed solutions on the community forums. iplayer and My5 not showing any video. 08-12-2017 Include the model number and the version of software if possible. Turn off the modem/router and wait 10 minutes before restarting. All Rights Reserved. Read about our approach to external linking. 15-12-2017 Can anyone help, User profile for user: Solved: BBC iPlayer Not Loading Error 02001 - Page 5 Is there anybody whose 2017 TV does play programmes through iPlayer? Go to Settings and It would play for a few minutes then bomb out with the 'oops, something went wrong' error. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. Simply disconnect and reconnect the cable if you are using a wired connection. This is out of the BBC's control. What version of BBC iPlayer is installed on your device? Glad you tried the reset, it means I don't have to re-enter all my passwords! For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Where can I find system information for my connected TV or games console? Netflix and the games I've tried are fine. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. You can either update your web browser or use an alternative one. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. Your devices firmware could be incompatible with the latest iPlayer version. Thanks. Connected TV The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. BBC iPlayer not working Then it stopped and gave error 02001. Apple may provide or recommend responses as a possible solution based on the information 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. TV. 06:03 PM 15-04-2016 15:52. Let's look over some the general troubleshooting to see if we can get it working for you. Below are all the reported reasons to date. omissions and conduct of any third parties in connection with or related to your use of the site. All menus load fine All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. We hope you found this guide helpful. Visit the App Store for your device, search the store for BBC Iplayer. Is an error message displayed? BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. in, Thanks mate, I got the Registration code and video, saved it to the USB stick. Immediately you should be able to see if the most up to date version is installed. How to Fix BBC iPlayer Error 02001 You must log off and on again through the device settings to use a wireless connection. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. Hi. Bought a Firestick. IPlayer error 02001 Digital Spy Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. Depending on what the cause of the problem is determines which fix you need to perform. It is an MU6105, great TV. Has your BBC iPlayer stopped working? I tried changing settings around and the version to Beta and the video to SD. Still getting the same error message. Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. FIX: Something Went Wrong Error on BBC iPlayer Simply disconnect and reconnect the device to the internet. Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. 08:03 AM We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. UE55MU8000 - BBC iPlayer won't load (error 02001 |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Press the Sign In button. in. Engineer said that cause of the problem only identified in last week or so. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. BBC iPlayer Not Loading Error 02001 DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. Firstly disable DHCP on the router and reboot it. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. Barneyboy. BBC iPlayer isn't available on my device, how else can I watch programmes? BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony You can do that by double pressing the home button and then swipe up on the iPlayer app. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. ! All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. I contacted Samsung support who took control of my TV, reset apps but that didn't work. I too have this problem on my Q7F QLED TV. You are not the only one - I have the same problem with my UE55MU6500. If that still doesn't work, it means the device will no longer be compatible. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. But no joy with iPlayer. BBC iPlayer Not Loading Error 02001 Thanks. I've just tried this. If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. Why am I seeing an error message when I try to play Select Update Now and then Yes if updates are discovered. Any Further updates or software problems will be available here. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. What kind of device is it? It is common for some problems to be reported throughout the day. Take a look at the article below for a more detailed look at this. 7 days ago. in. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. AVForums.com is owned and operated by M2N Limited, WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Once you enter this menu, it will let you know if there is an outstanding update ready. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. Error Please Samsung work with BBC to sort this out, dont leave it to your consumers. Troubleshooting problems on connected TVs and games bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. Read about our approach to external linking. Fixing The BBC iPlayer Error Code 02001 Using 4 Easy Methods New Sony (less than a year old) exactly the same. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Even weirder, when I use If your web browser is Safari, BBC videos still work but at a lower quality. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung.
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