This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. You are viewing the PayPal Community Archives. All while being more cost-effective and sustainable than traditional shopping. Follow the three tips listed below to help prevent return requests and increase sales! Depop also has a page to guide buyers on how to open a dispute against the seller if they received a product not as described. You must follow selling regulations as a registered business using Depop. Being fast in sending orders is a good thing. However, the buyer must have a solid reason to request a refund. Depop also offers Buyer Protection for most purchases, which can help you feel confident in buying items on the platform. So, in order to sell on Depop, you will need a PayPal account to connect to Depop. Paypal notified me that I received a refund but after months of waiting, no money was actually transferred to my bank balance. Depop will then conduct an evaluation to see whether your item is significantly not as described. However, although using the platform is simple, it does not mean that you as a seller can ignore putting effort in to run your business efficiently. Do thorough research on your item if you are unsure of its authenticity. Kudos / Solution appreciated. On the Summary page, you will need to search for the specific transaction that the buyer made. Although you may not be able to totally avoid a buyers return request. In any business, including online selling, creating a seamless and good buyer experience is an essential part. This makes a lot of sense because you will be able to issue refunds to customers who used Depop Payments even if your overall balance is low. Also, theres a PayPal transaction fee of 2.9% + $0.30 in the USA and 2.9% + 0.30 in the UK. Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. If you, as the seller, agree to the refund. Your item was described and shown accurately. Depop is an excellent platform for starting a business or selling as an individual to generate extra income. Depop does not have any hidden fees. You can cancel your orders on Depop, and it works in the same way. Depop deducts a 10% charge automatically for all the sales you make. For instance, having clear and accurate descriptions will help with the Search Engine Optimization (SEO) aspects of your listing. Your email address will not be published. This will help buyers feel confident buying your item. Learn more about returns and refunds - Depop help GB Everyone who works in the reselling industry wants a seamless purchase process. Open the Depop app and log in. Before claiming that your item is authentic, always make sure it is. 1. When finished, tap on Post listing. Then, tap on 'Set up your shop'. You may not have the time, patience, or knowledge to do it yourself. Depop Payments or Klarna If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Having a firm grasp of your business can help with eliminating many problems. Step 4: Link to your social media account and tap on Next. after this, the item arrived after depop had refunded me already. In case something goes wrong, youre protected by. Step 2: Enter the 6-digit code sent by Depop to your phone number. Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. Therefore, you will lose out on the fee costs for PayPals service. Facts to Know, How to Do Bubble Braids? Avoid having disputes on your products and having your Depop account suspended. The buyer must always be given a refund from the initial transaction, regardless of whether you use PayPal or Depop Payments. You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. Tap > tap All sold items. You want to make your customer feel excited when they get their items, and it will be precisely what they are hoping for. Copyright 2023 Shift4Shop. In case something goes wrong, youre protected by PayPal's Seller Protection. Tell her to send it back FIRST then you will refund minus your fee. Step 3: Now tap on the 'PayPal account'. A responsible seller is very unlikely to receive any disputes. If you can, try to settle the issue with the buyer first to prevent an issue from being raised with PayPal. If you're using Depop Payments and need to refund your buyer, follow these steps: Log into the Depop app Click on the 'Receipts' tab Find and click on the transaction you will be refunding for your buyer Click the 'Refund' button As soon as you click the 'Refund' button within the app, the money will return to the buyers bank account and your fees will automatically be refunded. You must mention essential details such as: In order to give your potential buyer a visual experience, your item photos are essential when listing. The more satisfied your customers are the fewer issues. Comment * document.getElementById("comment").setAttribute( "id", "aba6bebf76ed5bce210ced47eb57ab64" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? Depop Payments will also let sellers: - Reach new potential buyers. When you give a refund for the transaction, you wont be able to get the fee back. Things to Know, When Were Nike Blazers Made? We recommend using Depop payments to avoid losing the Paypal fee and ensuring you have Depops Seller Protection. A Beginner Guide, Why is ASOS So Cheap? What color or colors does the object actually have? Choose the transaction you'd like to refund, then tap Refund, For a full refund, select the Full refund tab. Unfortunately, there is no way you can avoid Depop fees. Remember to answer them in a timely fashion and honestly. She has also held positions in social media marketing where she has learned the in-and-outs of optimizing social media use. Leave the Archive. There are millions of items for sale on Depop. Select the transaction youd like to refund > tap Refund. where did the refund money go? : r/Depop - Reddit The honesty of your listing will help limit the number of return requests that you receive. But when cleaning them, you have to be careful. To put it another way, send the refund using the methods weve already discussed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can select shipping with Depop, meaning you dont have to configure shipping manually. All you have to do is to create a free Depop account, list your items, deliver your products, and get paid. However, whether you choose Depop Payments or PayPal, you always need to issue a refund from the original transaction to a buyer. Ensure that the item is well lit and the details are clearly captured. Step 2: Tap on the Setting icon from the top right side of the screen. What is the true color/colors of the item? After you go through the steps of formally issuing a return on the platform, arranging the return is the next step. While there are other sites dedicated to finding vintage clothing, Depop is best known for trendy and vintage clothingespecially womens clothes. Depop - buy, sell, discover unique fashion Skip to main content Log in Menswear Womenswear Jewellery Beauty More Brands Top searches Find your style Shop the biggest brands you know and love. This is due to the fact that stock photos have already been produced for advertising. I've waited over a week for the item to be shipped and going back and forth with the seller saying they'll tell me when they've done it and they never have. To process a refund for a transaction paid using Depop Payments: If you issued a full refund on a whole transaction using the app's refund button, the shipping label would also be automatically refunded to you. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. Banking services provided by Piermont Bank, Member FDIC. Depop is a popular resale app for mobile, focusing mainly on selling pre-owned clothing. No, You Don't Have to Pay Depop Fees - Here's How, Get a Refund on American Airlines Baggage Fees Quickly, 3 Steps to Get Your Spirit Airlines Baggage Fees Waived, Secret Hack That'll Help You Avoid Grubhub's Hidden Fees, Smart Hack That'll Get Your Zipcar Fees Waived, Get Your TD Bank Safe Deposit Box Fees Waived Hassle-Free, Yes, You Can Refuse to Pay Hidden Bill.com FeesHere's How, Secret Hack That'll Get Your Gemini Fees Refunded Instantly, Smart Hack That'll Help You Avoid Owning.com's Hidden Fees, Secret Hack That'll Get Your DoorDash Fees Waived, No, You Don't Have to Pay Textura Fees - Here's How, Dispute Morgan Stanley's Hidden Fees Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, carefully read and understand their terms of service, Include your full name, Depop username, address, and contact number, Mention the order number of the transaction you are appealing for, Attach copies of receipts or any other relevant documentation. To guarantee that a photo is the right size, take it in square format. So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. Follow these steps: Ensure you have a strong case for an appeal. As a registered business that uses Depop, you must follow selling regulations. In this article, weve shared many important things you must know before selling on Depop. For more information, check out our guide on Depop Reviews. Once youre logged in, click on Sell from the top right side. If youre not sure which one to choose between these two, check out this detailed comparison of. Pricing is another important aspect when it comes to selling. However, since this is not the case, it becomes more difficult to cancel the order because the seller might have already sent the item and you are unaware of it. Shoot your item on a clear background to keep your buyers attention on the item. To prevent distractions, make sure the background is uncluttered, neutral, and light. The orders need to be shipped to the customers address on the Depop receipt. However, sometimes tiny details get missed, which is understandable as long as you are willing to correct the mistake and make amends. Unless your item has not been sent or is not as described, you are not required to offer a refund when selling as an individual. Since all these fees are clearly stated on the website, there's no need to worry about hidden charges. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Select the transaction you'd like to refund > tap Refund. Note that counterfeit items must be automatically be refunded without the need for the buyer to return the item as shipping any counterfeit goods is illegal. You can also choose a fair price, but let your customers know that you accept offers in addition to that. You should: One of the most valuable characteristics of a trustworthy seller is being honest. While you can ask your buyer to pay you outside the Depop platform, it's not a safe way in case the customer decides not to pay. When a dispute like this arises, you must do the following: Being obedient to Depop's policies is important. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app. The price of an item is another factor that dramatically affects your potential buyer's purchase decision. No, You Don't Have to Pay Depop Fees - Here's How - DoNotPay To keep proof of postage, send the item to the address on the in-app receipt. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? Your PayPal account is connected to your Depop account. This is a very helpful option, for instance, if the product is damaged when it reaches the customer and you want to give him a small refund as compensation. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Answered 2023, Can You Get a Gel Manicure While Pregnant? Images are a big part of why people buy from Depop, we emphasize this in our guide on increasing sales on depop. The right price for your product does not, however, require you to sacrifice your income. I tried to report my case to Depop but their rules state that payments made via PayPal should be filed to PayPal but when I tried, the system says that I cant file a dispute to that certain transaction because I already received the payment hence the notification I received. and our Fee refunds for returns made using Depop Payments are processed automatically. To connect your PayPal account to Depop, follow these steps: Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Depop charges a 10% commission for every sale made through the BUY button. Wait for a response from the support team. - See all their sales in-app. It happens when selling products, sometimes items dont work out for your customers, and you have to issue a refund. About 90% of Depop users are under 26 years old. Additionally, you want the item to be as visible to the customer as possible, including the print, fabric, quality, and any flaws. To show the actual item the customer will receive, you should typically use your own photos. Head over to Your Depop Profile Page, click the Debob icon, then hit the Relist Products button to select items to relist. Therefore, It is crucial to know the process of how to deal with returns and ultimately how to avoid them. For the most part, you want to use your own photos to show the actual item the customer will be getting. What Percentage Do Depop Payments take? This method of shipping does allow you to select whether shipping must be paid by you or by the buyer. Step 5: Log in to your PayPal account. @InternetGirl. For more expensive or upscale items, it might be worthwhile to invest in an authentication service. Buyer requested a refund as unauthorized transaction on Depop. The price of an item is another factor that dramatically affects your potential buyers purchase decision. This includes knowing about your customers, sales operations, and avoiding problems. Facts to Know, Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Read on and learn how to save your Depop listing and your earnings. the seller and I agreed that she will refund me less the purchase fee. It is automatically charged on the total sale amount, including shipping costs, and is deducted through your Depop Payments account or PayPal. Step 2: Once youre logged in, click on Sell from the top right side. Buying an item on Depop is a simple process. All your transactions must be within the app, and you must use Depop payments. Selling your items on Depop is a simple process. The biggest misconception about establishing a remote company is how Aside from the toilet paper shortages and newly-formed streaming service addictions, the pandemic has also given rise to a number of more positive trends, like a huge boom in new startups that have How to Sell on Depop A Beginners Guide, What You Need to Know Before Selling on Depop. Gaining the buyers trust by providing a tracking number for the shipment is a great strategy. Once the shopper has landed on your product page and looked at the photos/video of your product, the next thing they will look at is the description of your item. Use of stock photos, if you have them, is also beneficial. Depop is a leading online marketplace for buying and selling fashion. How big is it, and what are the dimensions? Lets dive right in. When selling online there are some common reasons why customers return a purchase. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. You can also use DoNotPay to solve the following: That's it! But if your client has paid through Paypal then you will have to visit your Paypal account and in your Activity, then in Transaction Details click on Issue a refund to return the deposit corresponding to the order that you want to cancel. Refund failed. What Is Depop? Everything You Need to Know About the Resale App - MUO Depop fees Depop will charge a 10% fee for any sales which have been made through the ' BUY' button, and it's charged on the total transaction which includes the shipping costs. Always ensure that your item is authentic before claiming that it is. Here's everything you need to know about the app. I haven't received my item - Depop help GB Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Depop scam? Will I get my money back? - PayPal Community By selling print-on-demand products, you wont need to have an inventory in stock. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. Answered 2023, Can You Get a Gel Manicure While Pregnant? Step 2: Add a photo/logo that represents your brand and tap on Next. We will guide you through the process of getting your fees waived, so you'll be able to keep more money in your pocket. i bought a top and trousers on depop, they weren't shipped for 8 days + won't be until sometime next week maybe. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. You should find ways to have an advantage over other sellers with the same item. Taking quality photos of your items from every angle is crucial because the first thing that buyers are going to see in your listing are its photos and videos. After creating your account, make sure you add a profile photo and information in your bio. Your email address will not be published. Aug 16, 2022. You can learn more about depop payments in our depop payments guide here. Add photos, description, price, and all the other details that weve discussed above about your product. If she refuses then she would have to open a paypal dispute when IF AND ONLY IF SHE WINS they would tell her to return the item first trackable to prove delivery before you have to refund. r/Depop The saga continues so my account was reinstated after the 24 day ban and I've been complying a list of all transactions, unjust refunds to take to small claims (9000). Required fields are marked *. Leave the Archive. Then, you can just drop it off! This behavior is against Depops rules and will not help you get more or repeat buyers.
