If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. IDHS: DDD Communication - September 18, 2020 If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. Visit More Support Links Services Catalog Springfield: 217-524-DoIT (217-524-3648) These practices apply to text messages, as well. call in user 1) from joining the meeting. The IT Service Processing team creates a work log entry including the provided information. Tara.Kessler@illinois.gov. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. These are examples of when a helpdesk ticket is needed. Subject: Escalation Request - REQ Ticket # Provide the Incident number. Make the choice to maintain your health today to better enjoy tomorrow. More information is posted on the this page. FOIA Contacts - Illinois Operational issues including those related to username and password, are to be directed to: After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. If they are asking for information from you, be safe and exit the email or text. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. Agencies who have adopted Office365 can access these resources by going to Catalogue2ollialu 1 9ailepos=022663 Instead go to your account on the trusted website to see if your account needs any attention or additional information. Use this link if you need to manage or reset passwords. We are working through all the requests for assistance and will get to you as quickly as we can. PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. After you login with your Digital ID, you will be prompted for your RACF credentials. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. IDHS: CSA Tracking System Invalid Login ID. If you are using a personal device to work from home you should be using Citrix Remote PC Access. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. Also, DoIT FOIA does not answer general questions about DoIT. Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) The ITSD team creates a work log entry including the provided information. The device allows for remote access and does not require any additional configuration. Illinois Department of Innovation & Technology Webex may be a new experience for some and there are resources available to help users. DoIT Identity Management Accounts - xxSupport - illinois.gov Select option 1 (computer related issue) and then choose option 2 (Digital ID support). To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Remote Work Reminders - Collaboration Tools - illinois.gov DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. State of Illinois Digital ID Login Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Industry best practices guide secure service delivery to agencies. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. IDHS: ROCS Version 6.14 Download Instructions Many of you are approaching the time to reset your user password. For more information visit the Remote Work Health and Wellness page. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. The restart should be done at the end of the work day to allow the PC to restart and update. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. Please turn on JavaScript and try again. Call the IDPH Helpdesk at (866) 220-5247. Check out the Wi-Fi hotspot map to find a connection near you. Login to Survey Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. All State of Illinois employees are required to visit the website and take the survey. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. Happy Friday! If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. Ordering Information Technology Services - doit.illinois.gov The resource documents on this page provide information and instructions for employees to establish remote working capabilities. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). FOIA Requests - doit.aem-int.illinois.gov Remember rule #1 = mute your phone (microphone) when you are not speaking. If possible, use Chrome rather than Microsoft Edge. For easy remote access to your Outlook email from any device, try office.com. Technician and Administrative accounts should not be registered. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Increased phishing alert! A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. Who can I contact? Please be aware that there are known issues this morning with the Citrix login page. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Grace B. Hou, Secretary. A comprehensive listing of all DoIT services including security, hosting, and more. This will prevent unidentified telephone connections (i.e. Here is the fix. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. Springfield: 217-524-DoIT (217-524-3648) IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. Error A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. Provide justification or business need for the escalation. Please follow the procedures here. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. -Staff will escalate to management as required. Support Overview - doit.illinois.gov Electronic Request for Recipient Identification Numbers (e-RIN) Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) This system is for authorized users and official business only. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. user.name@illinois.gov) and may be prompted for multifactor authentication if already configured for their agency. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. Report all suspicious activity to DoIT.Security@illinois.gov. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. http://www.office.com/. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . More information is posted on the DoIT Remote Work page. Many of you are approaching the time to reset your user password. State of Illinois | Upward Mobility: Home Digital ID registration - Illinois Please remember to practice good cyber security during this time of heightened public health alerts. Please turn on JavaScript and try again. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Use this link if you need to manage or reset passwords. IDHS Office Locator. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. Illinois Adoption Registry. call in user 1) from joining the meeting. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Support: Report a Problem. Support: Report a Problem. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. From identity management, administration of the statewide network and creating agency resiliency plan. Something was working and now isn't? The CIO or Group CIO may follow-up with the ITSD Manager or email. Remote Work - Collaboration Tools - illinois.gov Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. Please respond by saying, "This is . Follow the procedures here. IDHS Help Line 1-800-843-6154 Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. June 5, 2020 There is no right to privacy when accessing or using this system or any of its components. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. DoIT Identity Management Accounts
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