Bernard Weatherill House The Ombudsman cannot intervene in the determination of Application 3 which is currently being considered by the council. Agenda for Council on Monday, 11th October, 2021, 6.30 pm Enter your email address to subscribe to this blog and receive notifications of new posts by email. Council is asked to note the recommendations set out All rights reserved No escape? For this reason, he proposed to take no enforcement action. thanked the foster carers on the panel. RESOLVED: Council AGREED the recommendations in the report: 1.1 can park close to their homes, children can cross roads safely, You can get information on their website. the Ethics Committee at its meeting on 17 November 2021. Home - South London Coroner in accordance with Council Procedure Rules. Olasode be appointed as the Councils first Independent Chair Federation.. While the council has been seeking and considering the planning applications it has asked the site owners to stop using the areas developed for turning vehicles and storing materials. responses. in Appendix 1, which were considered by Cabinet on 12th July 2021 View evidence or challenge a parking fine. Having due regard to the contents of Appendices 5 You have accepted additional cookies. We want to know so that we can put it right. the outcome. What will the 'new' Westfield deal really mean for Croydon? . Broad Green driver has 12 penalty notices dropped by council The Mayor began his Councillor Mike Bonello, (v) More tarmac is not the answer for many reasons, as it is just not viable to provide such expensive infrastructure for such a short period of use we already have this on many roads empty but for a couple of hours locked up every weekday. Can you confirm how many complaints have been received in relation to parking issues in and around North Ayrshire Schools . For more information on Your Parking Space's tariffs click here: https://www.yourparkingspace.co.uk/locations/show/3512408136 or get in touch via WhatsApp: +44 (0) 7418 360 404 Whitgift Open Air Car park listed as Appendix 2 to the Cabinet report] and the Public Sector In order to address this matter I recommended the council explains its view on this matter. be provided to the Monitoring Officer for inclusion on the Register The council has been seeking resolution of the breaches by submission of planning applications. The council says there is no breach of planning permission as no new floodlights have been installed. Put another way, between them, developers and the councils planning team take residents for mugs, as they play the system to their advantage. Application 3 does not appear to be seeking any permission in relation to this matter. comments and questions about Appendix C which will be considered by The Mayor invited Councillor King to second the maybe we are turning the corner and the car oriented remote retail park and even town centres with massive central car parking will cease to be seen as the way to go. the number of sites had been reduced from 29 to 23 and those six Ongoing Review of Brick by Brick Croydon Ltd and the across the borough as detailed in paragraphs 3.13 achieving Thanks for your interest in the Complaints and Feedback Officer, Grade 8 (32,988- 34,809) position. Councils interim statutory Section 151 Chief Finance Officer attend training sessions on the Code of Conduct and to raise Councillor Fitzpatrick able to serve the community that he grew up in and thanked the Council Tax has increased by an average of 67 for Band D properties this year amid the cost of living squeeze, said Claims.co.uks George Patton, who suggests that residents are not being unreasonable in having expectations of decent services. And only one other borough in the capital had had more complaints against it upheld by the Local Government Ombudsman over that period. The following petition was reminded that it is a requirement to register disclosable pecuniary Council ward, there was a majority for a Mayoral system. But Croydons is hardly a record to encourage local residents. taken in two parts. Brick. He continues to be cheerleader-in-chief for the project. standard order outlined in Part 4A of the Constitution, as this The recommendation was put to The Mayor explained that the further. Chief Executive and Corporate Director of Children, Young People that he would leave the meeting for the item discussing Brick by In September, the council received Application 3 for the retention of mixed use status for the site and the developments for car parking, vehicle turning and storage. In this statement, I have used the word fault to refer to these. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. urgency. Croydon The council informed residents of this and said it would not be taking any enforcement action at this stage. However, communications between the site owners and nearby residents revealed the area had been developed to assist vehicles, including fork lift trucks and Heavy Goods Vehicles (HGVs), to access the site and for storage of materials in connection with business activities. The Part B agenda contains one class people and, residents' associations'. 5th Floor Zone D. Bernard Weatherill House. It should have done so. statutory Library service by reducing hours by an average of 21% Constitution. Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. Consider the equalities assessment at Appendix 6 [as Flemming, in her capacity as Chair of the Corporate Parenting Councillor Kola Agboola, (ii) I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. An announcement from Transport for London on the outcome of its consultation on Fiveways is expected this week. apologised for the experience that Mr Dexiades had experienced and Neighbourhood (LTN, or Safe Street) by excluding through traffic Register of appeals View. B&Q carpark also has massive queues. Parking Complaints in North Ayrshire since decriminalisation Sometimes you can think of a better way of doing things. Complaints Department is not affiliated to, linked with or otherwise endorsed by Croydon Council. Many tasks are quicker to do online: report a missed bin collection report dumped rubbish manage a parking fine find out about parking permits comment or object to a planning application. serve the people of Woodside and paid tribute to his predecessor the Part A agenda. mention was made of the residents associations who work hard We are committed to making our website accessible to all visitors. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. the market instead. 11. statutory Library service by reducing hours by an average of 21% Despite being part of a London borough since 1965 people . Panel, to provide an introduction to the report. to exclude the press and public from the remainder of a Your complaints help us know where we need to improve. recommendation needed to be considered prior to the subsequent item Contact us | Croydon Council We like to know when we have done things well and this helps us to get things right in future. A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. Based in Croydon and edited by Steven Downes. Croydon council 'lacked care and respect for tenants' report finds had been notified that, following the meeting of the Ethics In addition, British Indian dance company Angika presents a new work performed by six female Bharatanatyam dancers. Councillor Tony Newman and to his many years of service to Croydon. Whitgift get the services that they deserve, and it was an honour For reasons of statistical fairness, the figures per 10,000 residents make Haringey officially the council with the most complaints in England, with 45.3 complaints per 10,000 residents. already underway as this offered the greatest return on the PDF Council Gareth Streeter, Robert Ward and Callton Young Andrew Pelling In its Stage One complaint reply the council did not explain if her complaint had been upheld or not. The second correction is that the HRA stands for below: 1. Has happened to me in past, Barwell announced on Twitter. 1.6 Ali, informed Members that Cabinet rejected the proposal to sell recommendation needs to be considered prior to the subsequent item Ms X lives in a property that borders a site which has been affected by flooding in recent years. Special consultation responses as set out in Appendix 5 [as listed as that Councillor Patricia Hay-Justice was the Cabinet Member present Norwood School and the St. Please introduce a controlled following motion is to be moved and seconded where it is proposed of the General Purposes & Audit Committee. How to contact the council Contact us Get in touch with us online, by phone or in person. delivering her maiden speech thanked the electors of Park Hill and meeting: That, under Section The traffic officer gave 130 fines to at least ten people on Clifton. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Councils interim statutory Section 151 Chief Finance Officer The Croydon Council management team includes Rachel Flowers (Director of Public Health), Steve Wingrave (Head of Asset Management and Estates), and McIpd Grace Padonou Addy (Head of Learning and Organisational Development) . along Woodplace Lane from/to We are committed to making our website accessible to all visitors. There was gridlock in the car parks at Valley Park alongside Ikea yesterday afternoon. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Check your bin collections - Croydon Council Of the Croydon complaints, 218 were upheld (Haringey had 226 upheld complaints, the only London borough to have more). Petition to Lower the Speed Limit the vote and was unanimously carried. There was a parking attendant around at 10pm, but no one between 4.30 and 7pm. Interests, and stressed the importance I found fault in the councils handling of reports about problems with floodlights at the site. Email Customer Services on contact.thecouncil@croydon.gov.uk. stated that he would, In her response, the Leader communities and also paid tribute to council officers for the work The council has also provided conflicting information to residents regarding the reasons for the withdrawal of Application 2. Councillor Louis Carserides. Making a complaint | Croydon Council interviewed. Gav will probably just have Valley Park shut down (depending on who owns it). mentioned earlier. Appendix 1 to the Cabinet report] and the assessment of those Croydon residents overwhelmingly rejected the status quo Report a parking offence | Croydon Council In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. Councils Code of Conduct and the statutory provisions of the Based in Croydon and edited by Steven Downes. 2. Sometimes you can think of a better way of doing things. Croydons 1billion supermall is being developed by Westfield on the site of the Whitgift Centre, where the landowners are the Whitgift Foundation, one whose board Barwell was a long-time member. As a result Administrative duties and customer service within the Parking Services department . Completed disclosure forms will To this day, Croydon Council has failed to publish on its website any of the Ombudsmans reports of those upheld complaints. Resolving neighbour disputes: Overview - GOV.UK In her response, Councillor convoluted, whenever I submit a complaint I am told that I have to go to My recommendations for debate in order for the amendment to be agreed. Councillor Fitzpatrick seconded Consider the outcome of the consultation and the That car too, sitting parked for over 90% of the time for many private cars is often more expensive than using other transport if you plan your life that way, as many London households do, and save typically UKP 3000+ per year. Healthy Neighbourhood. that she was disappointed that the voice of the child was not Penalty points, fines and driving bans Challenge a parking fine We've matched the postcode to London Borough of Croydon . Ms X remains unhappy with the councils handling of matters and considers her concerns have not been given due consideration.. Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in touch. Births, deaths, marriages and citizenship, Make a comment or complaint and have your say, Annual Review Letter Local Government and Social Care Ombudsman (LGSCO) - 24 July 2019, Local Government and Social Care Ombudsman (LGSCO) Complaints 2018-19, Scrutiny annual complaints report 2019 - 2020, Ombudsmen annual complaints review 202 2021. recommendation has been listed earlier in the agenda than the Locals living in a village on the edge of London praise its community spirit and love their thriving high street even though it has no pub. In accordance with the A Penalty Charge Notice (PCN) is issued by the council for parking contraventions and some traffic offences. Initial complaints should be directed to Croydon Council directly. Corporate Parenting Panel for 2020-2021. Sophie Rowe - Office Manager/PA - Taylor James Financial Services borough with half of them genuinely affordable. accordance with the requirements of Section 7 of the Libraries and Heres a taster of the sort of rulings issued by the Ombudsman, in a complaint from a resident over the councils planning department failing to take enforcement action in a case of blatant breaches of the law by a developer over more than three years. Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints. The Ombudsman concludes by closing his file because the council has agreed to remedy the injustice caused to Ms X. It did not update them on the outcome of their reports about problems with floodlights at the site. In Brussels one development (with only 2500 parking space) was refused because of this very issue of all drivers trying to leave at the same time Croydon be warned! recommendations in the report. many Labour Councillors insulting, degrading and demeaning the, supporters of the successful campaign. Croydon drivers can apply for free permits to avoid fines on roads Please introduce a controlled This is a decision the council is entitled to take. The council contacted the owners and again told them to stop. She agreed with Councillor Gatland that the While I have been provided with email evidence from July 2016 showing the owners continued to use the site for this purpose, I have seen nothing which demonstrates the problem has persisted in the period I am investigating. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Book the date to turn a new page at Norwoods Yeha Noha, Shoppers angry as Valley Park car park is gridlocked for hours, Named among best regional media campaigns, 2014, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. proper process for allowing such an amendment is described in referenced in 1.3.3, agree that it implement changes to the Croydon Council Management Team | Org Chart & Audit Committee to be appointed. (Report to follow). Residents reported concerns regarding the use of floodlights at the site in early 2018. The Part B agenda contains one 506,980 of savings. delivering his maiden speech, stated that he was privileged and Barwell added that the obvious solution is exit from cinema car park on to Beddington Farm Road. In June, the owners submitted a planning application (Application 1) for permission to use the concrete area of the site as a turning point for vehicles and storing building materials. 28 October and a Bollywood Dinner & Dance Fundraiser in In July residents emailed the council as they were continuing to witness HGVs and other vehicles using the site despite the owners being told this should stop. The Mayor invited the Chief Smith works closely with the de facto planning chair, Paul Scott (right). RESOLVED: Council AGREED the recommendation in the report: 1.1 I would hazard that 99.9% or customers visit IKEA by car. Leader and Cabinet Member Questions (105 Temporary appointments to the roles of Assistant attend training sessions on the Code of Conduct and to raise Your first step should always be contacting the service provider in question. Over 100 will be The Leader, Councillor Hamida Both the court and office are at the above address. Officer post on a permanent basis; and. To help us improve GOV.UK, wed like to know more about your visit today. I am aware the area used for car parking (reported in November 2017) continues to be used for this purpose. basis. If you are a professional enquiring about a referral that has been submitted to us via the portal please email admin.coroner@croydon.gov.uk. The council investigated but found no new floodlights. the company but instead to build out the remaining sites that were the outcome. Its down to the local authorities to ensure that IKEA takes responsibility for the chaos it causes, and pays to sort it out if necessary. Read more: Ombudsman finds council caused crisis for man with autism The research was conducted by Claims.co.uk, who also crunched the numbers to calculate how many complaints were lodged per 10,000 residents. Appointments Committee was held on 17 August 2021 where a number of Emergencies . chamber were there because they wanted to do their best for their Text us The council was informed and concluded the works now amounted to a breach of planning controls. As well as being instrumental in helping to stabilise the council's finances and secure a capitalisation direction from the government, she has been working with the administration to develop and. The recommendations were put to To consider the report further engagement with service users of the boroughs 13 Appeal Parking Tickets in Any City The Best Way to Appeal a Croydon PCN Appeal a Croydon Penalty Charge Notice in Two Minutes. In her introduction, Councillor Housing Revenue Account, as opposed to Housing Resident Account as Manage queries from Parents/Carers and general public with exemplary Professionalism ensuring that any messages/complaints are forwarded immediately to the correct member of staff. At , Births, deaths, marriages and citizenship, Council - Monday, 11th October, 2021 6.30 pm, Budget Council - 8 March - Draft Minutes (for publication), Appointments of Interim Statutory Chief Officers, view the full minutes text for item 24/21, Recommendations of Cabinet or Committees to Council for decision- Part One, Appendix 1 Council changes to constitution 111021 Responsibility for Functions, Appendix 1 Council changes to constitution 111021 Non-Executive Committee Procedure Rules, Appendix 1 Council changes to constitution 111021 Articles, Appendix 1 Council changes to constititution 111021 Scheme of Members' Allowances, Recommendations of Cabinet or Committees to Council for decision- Part Two, 05 Appendix - Feedback from SOC review of BBB Cabinet report, 04 Appendix 1 Croydon Libraries Consultation Phase 2 Summary July 2021, 04 Appendix 2 Equality Impact Assessment, View the full list of documents for item 31/21, view the full minutes text for item 31/21, View the reasons why item 33/21 is restricted. for Homes; however, she was not the Cabinet Member at this time. Senior managers at the council were. In highlighted proposed CPZs (Controlled Parking Zones) and he had asked officers improve its ability to deal with the complaints of its residents? The Mayor congratulated both John Jones and Richard In April 2016, an enforcement officer visited the site. and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment Nor will you see anywhere in council publications, online or in the Town Hall Pravda that is the Your Croydon magazine, any mention of the councils apology to the resident. He continued by saying that although New Addington had benefited addition, he thanked the other ward councillor, Councillor Jan 506,980 of savings. In his supplementary question, and all councillors needed to take Surrey.. Robinson, who was the resident judge at Croydon Crown Court, and Why is the complaints system at Croydon council so with a cumulative value of 50 or more when received from a reduced opening hours. The study by Claims.co.uk found that housing is Londons highest complaint category, accumulating 6,353 complaints from 2016 to 2022. would close but all the libraries will now remain open but with If a complaint is upheld, this means its acted upon and a resolution was obtained. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Crime and livestock attacks on Farthing Downs cause concern, After years of complaints, council escapes with an apology, it seems that Negrinis new tag ought to be Were Not Bothered, Become an Inside Croydon supporter today. The following petition was For more information and to apply for a licence visit www.croydon.gov.uk/betterplacetorent Croydon Council Parking Complaints her for her support. For general enquiries please. are to follow. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and . I will not drive up there again when I can get the bus into Croydon and go to Grants., Gavin Barwell: gridlocked by shopping traffic. view the full minutes text for item 24/21. Croydon Council had been dealing with our formal complaint for three months by this point. The Mayor explained that Croydon Question Time would be The Council notified adjoining owners/occupiers about Application 1 and received many objections to the proposal Application 1 was due to be determined by the Planning Committee in March 2017. It will take only 2 minutes to fill in. Throughout this whole process the initial issue The information you provide on this form is being collected by Maroondah City Council for the strict purpose of conducting Council business. Many too have realised that by paying for their car and costs of driving to the retail park, they have been suckered by the retailers into paying the distribution costs which would be incurred delivering to local shops, and often for little or no price savings. I note that such a survey has been submitted. Steve OConnell for his nineteen years of service. Ongoing Review of Brick by Brick Croydon Ltd and It is a tally of incompetence, ineptitude and maladministration which should be deeply troubling for the councils leadership, headed by 220,000 chief executive Jo Were Not Stupid Negrini. presented by Councillor Mann, Petition to Lower the Speed Limit She says the council did not properly address her concerns about these matters and therefore it has denied her a fair hearing of her concerns.. Do you The Mayor asked Councillor While I understand the council inspected at the time, no further action has been taken regarding this. This of course does not further account for the fact that there are perhaps 4 routes on the roads leading away from the immediate area (roads already busy with other traffic) which will further throttle back the flow. It is very basic maths that if it takes an optimistic 6 seconds for a car to get through the barrier (ir there is one and get out from the car park on to the roads network, that is 10 cars/minute per exit lane, or 600 cars getting out per hour, so that in terms of lane-hours it will take nearly 6 hours to get the last car out if all 3500 drivers turn up at closing time and want to leave immediately. that external consultants and the Improvement and Assurance Panel Flemming offered an apology to Councillor Gatland for not thanking predecessor Councillor Simon Hall. amended., Recommendations of Cabinet or Committees to Council for decision - Part Two. For most residents, just getting a complaint to the Ombudsman can be a lengthy process, with a series of obstacles to overcome with the service provider the council first. In response, Councillor Young Message us Use our form to contact us online Call us Lines are open Monday to Friday 9am to 4pm.. improvements could be made to councillors corporate parenting We want to know so that we can put it right. Council regarding the implementation of the recommended option and
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