Support Notifications, Non-DevConnect Support It can run On-Premises, in a data centre, or in Public Cloud/IaaS environments or a mixed Hybrid environment. To ensure module functionality, run the module installer for each QDB attached to Control Center. You can post feedback in the AppManager forum on NetIQ Communities, our online community that also includes product information, blogs, and links to helpful resources. Avaya manages the Avaya Aura Platform & Infrastructure/IaaS it runs on. 0000019022 00000 n Avaya Aura AE Services & Communication Manager, Telephony 0000015051 00000 n 109 0 obj <> endobj When upgrading an application from Release 7.1.x to Release 8.0, the system preserves the security hardening modes that are configured on the Release 7.1.x application. To support migration of CS 1000 users to Avaya Aura, the Multiple Appearance Directory Number (MADN) feature is now implemented in Communication Manager Release 8.0. Portfolio/Solutions, (view 0000020882 00000 n Portfolio/Solutions, (view 0000015148 00000 n Interfaces Eligible For Testing, Compliance By continuing to use DevConnect Program Services you agree to our latest Packages new Aura MIBs. 0000000016 00000 n Upon discovery, Avaya creates treeview objects necessary for call managers to support call data collection functionality. 0000014957 00000 n Run the module installer to install the module components in the following locations: On all proxy agent computers you want to monitor (agents) to install the agent components, On all console computers to install the Help and console extensions. For more information, see the AppManager Module Upgrades & Trials page. Avaya Aura R8 customers will increased risks and unable to grow their UC/Phone/Contact Centre needs after March 2023. 0000022050 00000 n Support for Connection Preservation Migration feature along with H.248 Link recovery for BRI Trunks based on MM720/721/722 media modules. This release resolves an issue in which the AvayaCM_CallActivity script created multiple data streams and did not correctly associate data points with those data streams, instead of creating a single data stream and associating all data points with that data stream. WebThis Security Service Pack applies to Avaya Aura Communication Manager 8.0 Simplex vAppliance and Duplex vAppliance running on Avaya Aura Appliance Virtualization Login. stream <<75442D11C6132D439AFB1C5D554911F2>]>> Upon discovery, Avaya creates treeview objects that are necessary for the call managers to support call data collection functionality. This Linux kernel software update applies to Avaya Aura Communication Manager 8.0 Simplex vAppliance and Duplex vAppliance running on Avaya Aura xNU)(c8gJ)d=[/ a*JC=W{_8"wg`R(CBPsF(IVM^ji.|DX"D"iZ nK:h!~^Zp/"Emm92].1)XVlQpmYU+Dp= Visit our Privacy Policy & Terms & Conditions, Aura Licensing: Power, Core, IPT Enhanced, IPT Basic and Analog, Avaya Aura Contact Center Elite (CC Elite), AvayaAura Application Enablement Services (AES), Standalone Web-based Licensing Manager (WebLM), AvayaAura Session Border Controller for Enterprise (ASBCE). Communication Manager Release 8.0. Recording API, Application Avaya API for automation - Avaya: CM/Aura (Definity) - Tek-Tips With this release, Avaya allows discovery of call managers using the AVAYA-AURA-CM-MIB (Avaya releases 6.3 and later). This is NOT the latest Communication Manager release; the latest release is recommended for new development. The exception is for objects identified by an index number in the name, following the device discovery, when the Add Avaya Index to Discovered Names parameter is selected, datastreams for these objects will match the index number in the treeview, regardless of whether the name matches. notice), Avaya Aura Communication Manager on Avaya Support, Recommended Guidance for DMCC Applications Utilizing Call Media. 0000013747 00000 n 0000019959 00000 n Communications Released every 4 months effective February 2021. The following end of sale and end of support dates have been announced: This white paper provides guidance for application developers that use the Selective Listening Hold (SLH) service and/or Multiple Registration (MR) to utilize call media information from one or more parties in a call. Avaya B199 SIP-based conference phones support. 0000018915 00000 n 0000013852 00000 n 0000021304 00000 n (ENG313291), A discovered object with a comma in its name causes AvayaCM Knowledge Scripts to fail. Avaya 0000007396 00000 n If you do not have an H.248 Media Gateway in your monitored environment, the AvayaCM_RegisteredResources Knowledge Script always raises an event for SNMP request failure. Avaya also creates treeview objects that enable jobs requiring additional SNMP queries. <>/Metadata 732 0 R/ViewerPreferences 733 0 R>> ZbNs2 UK}v}QE\ 0000007175 00000 n 0000015257 00000 n Prognosis 11.6 will need to be used to monitor Avaya Communication Manager 8.x. qgR3eiL*K-l[I}zG2EOI)DlF )gtUkNoo=xhy{[{/~Ru~m)ORG55{EiHVFPpmUXQUzZ0m$sr[% For more requirements, see the System Requirements. Prognosis 10.5 does not support the new codecs required for the SSH connections to newer Avaya Communication Manager versions. DevConnect Procurement, DevConnect WebThis Avaya Mentor tech tip covers the procedure of how to Configuring System Platform to synchronize with a Network Time Protocol (NTP) Server. 0000018221 00000 n 0000014538 00000 n Avaya does not create treeview objects which allow jobs that require additional SNMP queries for these servers. Border Controller for Enterprise, Product Recording API, Application Communication Manager 8.1.2 includes the following new and enhanced capabilities: For more detailed information about these features, see the Release Notes and What's New in the Avaya Aura Platform, available under the Downloads tab. hbbd``b`N ^"@ "Hf Z+-Adl($Pb``&i $\ Overview, Avaya 0000020299 00000 n Enhanced Security with introduction of common version on RHEL 8.3, TLS 1.3 & Open SSL1.1.1. Manager receives an INVITE message containing a Replaces header, Communication Manager replaces the SIP dialog specified in the Additional documentation for Communication Manager Release 8.x is available for download from the Avaya Support web site: See Chapter 53 for detailed information about the Call Detail Recording interface: This white paper provides guidance for application developers that use the Selective Listening Hold (SLH) service 0000016529 00000 n 0000016743 00000 n Avaya Communication Manager Promoting, selling, recruiting, coursework and thesis posting is forbidden. Avaya Aura Communication Manager Release 8.0.1 was made generally available in December 2018 as part of Avaya Aura Platform Release 8.0.1. These devices are reported as unregistered by the PhoneInventory, PhoneDeregistrations, and RegisteredResources Knowledge Scripts, regardless of the devices' status. Looking for products and solutions from DevConnect partners? Avaya Aura Communication Manager (CM) 8.0 is administered using the following three tools or methods: A CM text-only interface, referred to in Avaya yf~@ .h)vo6.2z{3M|J With the flexible choice of Infrastructure-as-a-Service (IaaS) or On-Premise hybrid (mixing) of environments is supported. This release resolves a set of issues where AvayaCM was unable to provide SMNP data for requests because the request rate and volume exceeded its internal performance limits. We hope you continue to help us ensure that our products meet all your needs. With this release, an update to the AvayaCM_CallActivity script allows the script to create data streams and data points correctly (ENG330096), AvayaCM_SecurityViolations Knowledge Script does not return security violation data. This release of AppManager provides the following enhancement: Support for Avaya Communication Manager 7.1.3 and 8.0: This hotfix release of AppManager, provides support for Avaya Communication Manager 7.1.3 and Avaya Communication Manager 8.0. DevConnect Procurement, DevConnect 0000022878 00000 n You can use this KS to delete call detail records (CDR) from the supplemental database. Registered Member Terms. A port conflict might occur if a monitored computer has Windows Media Player installed on it, The tilde ~ character is not allowed in the name of an Avaya resource object, AvayaCM Knowledge Scripts fail after modifications to the local repository, Multiple Trap Receiver objects created when multiple devices discovered, Incomplete details for calls to softphones. Avaya Aura AE Services & Communication Manager, Telephony Services Snap-in, Session 0000016390 00000 n Thank you for helping keep Tek-Tips Forums free from inappropriate posts.The Tek-Tips staff will check this out and take appropriate action. Avaya Aura version 6.x through 8.1. This release resolves an issue in which any trunk group that had a name which was not unique was identified with a numeric suffix. configured on the Release 7.1.x application. DevConnect Procurement, DevConnect 0000004345 00000 n Services Snap-in, Session WebYou will continue to use the ACM Module to monitor the health of your Communication Manager. 0000017543 00000 n Added knowledge script DeleteCDRRecords: NetIQ AppManager for Avaya Communication Manager now has a new knowledge script, called DeleteCDRRecords. %PDF-1.6 % This release of AppManager provides the following enhancements: Support for SQL Server Express edition and SQL Server 2017, 2016, 2014, 2012, and 2008 R2: This release supports SQL Server Express edition and SQL Server 2017, 2016, 2014, 2012, and 2008 R2 on the proxy agent computers. Registration on or use of this site constitutes acceptance of our Privacy Policy. Avaya G650 Media Gateways went into End of Manufacturer Support by Avaya in July 2021. Looking for a developer guide, API or SDK? Overview, Avaya This release resolves an issue in which AvayaCM Knowledge Scripts failed when run on an object containing a comma in its name. When upgrading an application from Release 7.1.x to Release 8.0, the system preserves the security hardening modes that are Organizations running Avaya Aura Release R8 will have will enter End of Manufacturer Support on March 6, 2023 (Avaya reference). 1 0 obj Support for Windows Server 2008 on AppManager 7.x requires AppManager Windows Agent hotfix 71704 or later. 7.6.170.0 or later. Our goal is to provide documentation that meets your needs. (ENG308004), Support for filtering by Facilities Restriction Level (FRL) codes. Applies to the entire Aura Suite including Communication Manager, Avaya Call Center Elite, Referenceis the Lifecycle Summary Matrix. To provide clarity we in this article when we refer to the Avaya Aura Platform are referring to all the components associated with Avayas Aura suite. The servers were running Avaya Aura Communication Manager 8.1.1 with the service packs shown below. This patch (ENG287372). Interfaces Eligible For Testing, Compliance WebThe Avaya Aura Session Manager provides a core communication service that you can use to build on existing equipment and add a SIP-based architecture. Copyright 1998-2023 engineering.com, Inc. All rights reserved.Unauthorized reproduction or linking forbidden without expressed written permission. Resources, Compliance Testing Additional documentation for Communication Manager Release 8.01 is available for download from the Avaya Support web site: See Chapter 52 for detailed information about the Call Detail Recording interface: For issues and questions related to DevConnect remote labs, For membership and program benefits questions, For general issues not covered by the other support tickets. )GQ74|kq>R.e:Z#{[*Dv?(9fDe "dZ@\Y7e31Yq`6XghC"5FAwm2cBh.Z[ hOLa} Looking for tested products or application notes? Outreach Manager, Avaya With this release, when the agent managed object runs a job against multiple objects, any errors detected against those objects will be reported.(ENG338876). You can use this release of AppManager for Avaya Communication Manager to monitor Avaya Communication Manager version 6.3, 6.2, and 6.1. Avaya Aura Communication Manager Release 8.0.1 was made generally available in December 2018 as part of Avaya Aura Platform Release DMCC API enhancements to allow external recording applications to request split stream recording. (ENG340609). <> This release of Avaya Communication Manager includes enhancements added in previous releases. Enablement Services, Presence Some OPT stations, such as SIP phones, might not be reported as registered by the Communication Manager server. This release of AppManager resolves the following issue: No data for Active Calls - Close/Shutdown RTCP Socket Correctly an issue occurs when multiple call data jobs are running at the same time when an agent restarts for any reason, access to the RTCP port can then become blocked resulting in an ERROR AvayaCM - The RTCPListener's "bind" call failed with error code 10048 log and 0 value for the call data collection stream. WebAvaya Control Manager (previously known as Avaya Contact Center Control Manager) is a centralized operational administration solution that enables contact center administrators and supervisors to control all of the administrative elements that comprise a single or multiple location Avaya-based contact center environment. Until you run the discovery again, other AvayaCM Knowledge Scripts will continue to fail. Aura AE Services & Communication Manager, Self This release resolves an issue in which the AvayaCM_PhoneQuality script generated internal failure errors because of negative values in the PctPacketLoss datastream. For all new development, Avaya recommends that developers use the latest release of Avaya Aura Communication Manager. Communication Manager 8.0 includes the following new and enhanced capabilities: Web Browser support for Mozilla Firefox browser: version 45.0 and later, Windows Internet Explorer 11. We can assist with planning, migrating, supporting and operating your Avaya environment. The following end of sale and end of support dates have been announced: This white paper provides guidance for application developers that use the Selective Listening Hold Avaya Aura Communication Manager Release 8.0.1 Services (Experience Portal), Avaya Proactive Ending bug fixes, service packs, patches and security updates. 0000004970 00000 n Avaya Aura Communication Manager Release 8.1 was made generally available in June 2019 as part of Avaya Aura Platform Release 8.1. WebWe had duplicated Communication Manager servers running on VMware that interchanged and became unstable after the interchange. x^4t(K }o,'sMtp.SWz\IA;]wj{,3_Sj (ENG309871), Improve information provided by AvayaCM_SNMPTrap Knowledge Script for unmapped traps. ^ :^/ jd RW*n UC8>`.15UdT Registered Member Terms. If you continue to need to run R8 beyond March 2023, ensure you add any required licensing capacity prior to March 2023 to meet your growth needs. (ENG276822), Allow user-selectable filters for call completion codes in the AvayaCM_CallFailures Knowledge Script. 0000004706 00000 n 0000013005 00000 n Registered Member Terms. WebWe would like to show you a description here but the site wont allow us. 0000021958 00000 n You can use this release of AppManager for Avaya Communication Manager to monitor Avaya Communication Manager version 6.0. This release allows you to specify specific Avaya Communication Manager failure codes to be considered in counting failed calls for the AvayaCM_CallFailures script. 0000019501 00000 n Portfolio/Solutions, (view 0000006394 00000 n Globally motion to enable users and CC workers to perform their tasks at home and other locations. Contact Center Elite, About 0000020063 00000 n When two calls use the same Synchronization Source (SSRC) value at the same time, call quality statistics are recorded only for the first of the two conflicting calls. 1970 0 obj<>stream #@I}/W)?R6. For general corporate and product information, see the NetIQ Corporate Web site. Do you need assistance with Membership or Program questions? Avayas strategic direction update is Aura development has moved to a DevOps Model. 0000015202 00000 n Following Avayas Product Lifecycle Policy with this new release means that previous release Avaya R8 transitions to End of Manufacturer Support. Crisis Alert (crss-alert) button support is added for SIP phones. Already a member? 0 <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 646 0 obj <>/Filter/FlateDecode/ID[<0EA07BE43FDAC64AAA9DE175103FFA5B><5BC8C8BE108D8F4FB550F987CD5699D4>]/Index[623 38]/Info 622 0 R/Length 111/Prev 228187/Root 624 0 R/Size 661/Type/XRef/W[1 3 1]>>stream Resources, Compliance Testing {~+>$`Uv+;l~od[rCb}WPm-76!g2CDf ]!y1/yn#dRz4)>&X. Collaboration, Digital Transformation, Customer Experience, Business Phone, & Cloud Infrastructure delivered with White Glove service by trusted advisors with PURPOSE, Copyright 2023 BrantTel Networks- All Rights Reserved, Avaya Aura Platform R10.1 and Notable Updates, Compatibility Matrix to see the supported Avaya product releases, connect with BrantTel Solutions experts to help verify the dependencies, By Using This Site You Agree To Accept Cookies. Looking for products and solutions from DevConnect partners? Membership Levels, DevConnect xref 0000012754 00000 n This release resolves an issue in which the AvayaCM_PhoneQuality script reports a zero round-trip delay at the start of a call, even though the true delay is at that time unknown. To support migration of CS 1000 users to Avaya Aura, the Multiple Appearance Directory Number (MADN) feature is now implemented in 150 0 obj <>stream Support for SQL Server Express edition and SQL Server 2017, 2016, 2014, 2012, and 2008 R2. Allows Discovery of call managers using AVAYA-AURA-CM-MIB SNMP MIB. 0000004508 00000 n Do you need assistance with Membership or Program questions? 0 Avaya Aura Communication Manager Release 8.0 was made generally available in July 2018 as part of Avaya Aura Platform Release 8.0. Overview, Avaya This release resolves an issue in which the AvayaCM_AddPhone script raised an error message stating that an extension was not found, when the extension actually existed, but contained more than ten digits. 0000019613 00000 n 0000021096 00000 n endstream endobj startxref Membership Levels, DevConnect AvayaCM_HuntGroupUsage and other Knowledge Scripts not collecting data, and AvayaCM is sharply limited in the number of simultaneous get requests that can be processed. The module installer now installs Knowledge Scripts for each module directly into the QDB instead of to the \AppManager\qdb\kp folder as in previous releases. AppManager 7.x does not automatically update renamed or copied Knowledge Scripts. 0000011123 00000 n 0000014915 00000 n If you have already run the Discovery_AvayaCM script and you modify or replace local repository data, such as reinstalling a local repository, you must run the Discovery_AvayaCM script again on the affected resources to synchronize the contents of the local repository. With this release, the AvayaCM_PhoneQuality job ignores the invalid packet count if no valid data is available, which keeps the job from generating a negative data stream value. (ENG292562). This release provided the following enhancements: Support for Avaya Communication Manager 6.0. By continuing to use DevConnect Program Services you agree to our latest Services (Experience Portal), Avaya Proactive %PDF-1.4 % This sets the name and IP address. Avaya Aura Communication Manager Release 8.0 For more information, see the System Requirements. ckAvayaCM.exe, the pre-installation check used with the AppManager setup program. Navigate to RIG > Admin > Restart. Avaya Aura Communication Manager 8.0.x Kernel Service Softphones might not report all available call statistics for incoming calls. endobj (ENG325279), Some AvayaCM Knowledge Scripts generate an Internal Failure error message when the device object has a comma in its name. Fewer Communications Manager instances needed, with increases in trunk, SIP agent, SIP Trunks members and TLS Connections. %%EOF The Avaya Aura Platform Testing Guide(s) (PDF), Avaya For An enterprise network can support up to six Session Manager instances. The port conflict occurs when another application, in this case the Windows Media Player services, is competing for UDP port 5005. 0000020557 00000 n When we create a SMGR account for MACD team , they will have access to all commands in CM( from element cut through ) which we dont want to happen . But you can manage CM through the Communication Manager Element Manager - click "Communication Manager" from the center list in SMGR It's a web GUI (ENG294041). It will run in Avayas Private or Public Cloud environment, One-time capital purchase (CAPEX) of licenses. 0000017009 00000 n Support Notifications, Non-DevConnect Support Install Knowledge Scripts only once per QDB. 0000021866 00000 n 0000021774 00000 n If not, the RIG must be restarted. For more information, see the Avaya Aura Communication Manager 5.2.1 SP3 Release Notes. Use AppManager for Avaya Communication Manager to monitor Communication Manager clusters, including vital components, such as Switch Processing Elements (SPE), Enterprise Survivable Servers (ESS), Local Survivable Processors (LSP), H.248 media gateways, IP stations, attendant consoles, remote office stations, hunt groups, trunk groups, and announcement ports. This is NOT the latest Communication Manager release; the latest release is recommended for new development. Avaya Aura Communication Manager Release 8.1.2 Services API (TSAPI), Call Details DevConnect Procurement, DevConnect 0000022694 00000 n Outreach Manager, Avaya Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2) Chapter Title. By joining you are opting in to receive e-mail. Your system can be connected to communications paths that transmit 0000004863 00000 n Another use case is to add resiliency, adding a CM Survivable Core (ESS) in the cloud to an existing premise base system to add failover in the event of a site outage. Aura AE Services & Communication Manager, Self With this release, AppManager no longer reports the negative value. When you install to each QDB, select the option to install Knowledge Scripts, and then specify the SQL Server name of the server hosting the QDB, as well as the case-sensitive QDB name. Join your peers on the Internet's largest technical computer professional community.It's easy to join and it's free. The following issues are currently being researched. Support for retrieving configuration data when running the AddPhone Knowledge Script. Copyright (C) 2021 NetIQ Corporation. endstream endobj 110 0 obj <>>>/Lang(en-US)/Metadata 52 0 R/Outlines 106 0 R/Pages 107 0 R/Type/Catalog/ViewerPreferences<>>> endobj 111 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/Tabs/W/Thumb 44 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 112 0 obj <>stream Important This release provides SQL stored procedures. This is NOT the latest It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions. 0000011209 00000 n Looking for tested products or application notes? This release supports Windows Server 2019 and 2016 installed on the agent computers. 0000011901 00000 n When you select this parameter, all discovered Avaya objects for collected indices are placed in the treeview with a treeview name formed by suffixing the index of the object to the Avaya name for the object. Aura Session Manager, Avaya (ENG289808), Off-Premise Telephone (OPT) stations might not be reported as registered by Communication Manager. Program Guide (PDF), Manage My Score 7.4 out of 10. For issues and questions related to DevConnect remote labs, For membership and program benefits questions, For general issues not covered by the other support tickets. Webavaya aura communication manager Version 8 Installationavaya aura cm 8 avaya CM Version 8 0000011760 00000 n Avaya Aura Communication Manager Release 8.0 was made generally available in July 2018 as part of Avaya Aura Platform Release 8.0. H.323 will not longer have Innovations Updates (new features). i]S=vc8`paz-AQajaoMxT8|eo;ooXk}[NObsm668q$=ErGX6I"IKS,QntKiI' ;8>Q>=B4I=N*cEl*`=1V [OLJm#I*Q`IPfP0&LafQ&mBMVy0IHp|lVA(oGCa ,;Ja(;C/@{D (/=x 44s1zGA! soPxgv\eXd|a$g'o;@f_[n? AppManager for Avaya Communication Manager is a scalable telephony solution for enterprises and branch offices, providing call processing, messaging, and contact center functions. Program Guide (PDF), Manage My 0000022234 00000 n 0000014683 00000 n Fewer Session Manager instances needed, each instance supports more clients. This patch includes changes to Daylight Saving Time rules for Russia. 0000019173 00000 n 0000005048 00000 n Supporting Cloud models can support new use cases for organizations to scale their Avaya Aura UC or Contact Centre to the businesses needs. With this release, you can successfully run all AvayaCM scripts on objects that have commas in their names, so long as the cluster name itself does not contain a comma. 0000005826 00000 n Click Apply. For more information, see the AppManager Suite Hotfixes page. 0000020771 00000 n 0000018752 00000 n (ENG340966). For more information, see the System Requirements. Adding Network Service Assurance operations to any Cisco Nexus device is not supported. WebOn February 14, 2023, Avaya once again filed for Chapter 11 bankruptcy. 623 0 obj <> endobj (ENG289809), PhoneInventory filtering feature not working properly. These MIBs are necessary to discover Aura call managers, and to fully decode traps received with the corresponding MIBs in SNMPTraps. The download package includes these release notes, a management guide, and several files that are used during installation: AM70-AvayaCM-8.0.30.1.msi, the module installer. {}hx&E#}gY8qJ\{($wdjW yC+-`x To set the node name, change node-name ip and create an entry for the IP address of your Kiwi server. 0000019881 00000 n Monitoring Network Service Assurance operations on Cisco Nexus 5000 devices is not supported. However, because the name of the cluster is used as the name of the SQL database, and a comma is a special character to SQL, the cluster object name cannot contain a comma. hb```f`` tAX,\&8(z};Q,+{Nyi>%=WQwkOg8jd:X;:3b L%;:0\T|HA31G2yj1I2q1dqc*.v1:3>ebr @Gs. 0000017196 00000 n Services (Experience Portal), Avaya Proactive This release allows you to run scripts on the following objects, even if they contain commas in their names: LSS, ESS, trunk group, hunt group, announcement, and gateway objects. Because the tilde ~ is used as a delimiter, you cannot use a tilde in the name of an Avaya resource object. PDF - Complete Book (2.78 MB) PDF - This Chapter (1.23 MB) View with Adobe Reader on a variety of devices 0000013399 00000 n This release of AppManager for Avaya Communication Manager resolves the following customer issue: AvayaCM module causing agent crash: This hotfix release of AppManager for Avaya Communication Manager resolves AvayaCM module agent crash when using multiple TrunkGroups.(ENG347110). Communication Manager 8.0.1 includes the following new and enhanced capabilities: For more detailed information about these features, see the Release Notes and What's New in the Avaya Aura Platform, available under the Downloads tab.
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