Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. Is this your brand on Milled? What a horrible first impression! I can see this information provided on the 7th February by our customer service team is correct. Still haven't received my order. Replacement sent next day (hence the 1 star rather than nothing!) No reason as to why I'm still waiting for 50 when they received the boots so long ago! Change of address or full refund. They have excellent customer service and my package was beautifully packaged. This experience has been extremely frustrating and I feel like Customer Service fell short. Ready to return? Find out how we combat fake reviews. They weren't leather and too small, poor quality. We don't refund shipping charges for those countries listed outside of the EEA. Thanks again, great service! Desired outcome: You can find fashionable clothing for man and woman. Nasty Gal will process your refund only after they receive the item in intact condition and in compliance with their return policy. Unfortunately this means we will be unable to make any changes as its already being processed at the warehouse (literally within seconds). Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. The remaining balance will stay on your gift card. Log in your account, select "addresses" and you can either add a new one or edit an existing one. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. Use This Exclusive Nasty Gal Promo Code to Get 20% Off Everything + Free Express Shipping. 50% Off Nasty Gal Promo Codes & Coupons | April 2023 WhatsApp and Email contact links don't work and I'm at a 40 loss with no way to get in contact with customer service to assist. I was never able to successfully change it. Someone please help - this is not right. A matter that should be straight forward has become so trivial. * One or more of these files was not uploaded due to an invalid file type. Please include your full name, email address you placed your order with and your order number when you contact us. Email sent: Oct 24, 2022 12:02pm. 2. Thank you, HI Naomi, Thank you for your review. I'll never order from them again. Email sent: Aug 19, 2022 12:06pm. Nasty Gal: Look What's Arrived | Milled April 26. You can choose what you want to hear from us! CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. We need to allow this timescale for the courier to investigate this. Really like the style of their clothes and have quite a few pieces from here. You'll no longer receive a delivery note in your parcel. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. CROOKS. When returning a parcel please follow the process below. I bought the gold chainmail dress from Nastygal for my birthday party last night. It is stated in our T&C's on site that we have up to 30 days to action delivery on an order and upon placing your order with us, you have agreed to those terms and therefore any timescale within that time advised by our customer services team. x. Started return process and found out it costs 2 to return my order. You will need your order number and email/last 4 digits of your phone number. Nasty Gal Reviews: Is Their Clothing Worth It? | ClothedUp If you dont have your order number, log into your account here and then go to 'Order History'. I have returned your item but you are failing to return my money. 3. Perfect size for my 5yo but not what I ordered or was advertised. By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks. It might be okay to wear out to dinner and that's it. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. As they have responsibility for the package until it gets sent out to me. If youve sent us a message via Twitter, we wont be able to respond to it. To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp. Keep an eye on your return tracking. Hello Sophie,Thanks for getting in touch and taking the time to leave a review, it's great to hear that Jayne Y was able to help you via the chat in regards to your missing order and was able to get the issue resolved, I'll be sure to pass over the feedback.Take careSamantha. NastyGal ranks 2497th among Women's Clothing sites. Faulty item but excellent customer service. The original Nasty Gal founded by the self-proclaimed "girl boss" Sophia Amoruso started as a one-woman vintage-clothing seller on eBay and later expanded into an online retailer that sold. Nasty Gal - Clothing + Fashion on the App Store I am posting pictures. I've bought a few items which I've been very happy with and recently received some boots which had slight marks on. This is a very poor way to treat your customers. This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only. Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. In order to fix their mistake, I chatted with a representative (took 30 mins to reach a human) that made me take pictures of what I received. I don't even know how they still have a website, I guess because they steal people's money and keep the products. They would now intentionally be sending this package to the wrong address. Some of our items do come back in stock, so keep checking back! First and foremost, I would like to inform you all that Ive placed my order online on November 29th and did not receive my items until December 16th. Status: Dispatched Lazy company, Hello Avery, Thank you for taking the time to leave us a review and I am sorry to hear you've yet to receive your order. For shopping wherever, whenever. This timeframe allows us to launch an investigation with the courier as a priority for you as to why your items were not delivered in the timeframe you chose. I will need to dispute this with my credit card company. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. Just click, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. I still need this as it is for an event but should have came way ahead of time. Refund of 3 missing items. Over 28 days? We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. Select your preferred return option (Print returns label at home or in store options). I have a very similar issue. Please allow 4 - 5 weeks for delivery to Hawaii. Log into your account, select payment details and either add, delete or edit your payment options. i've emailed them about it, they didn't even reply, i do not understand what this is, i hope they can solve it, also they don't even have a customer service number on their website. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. I was blown away when it arrived this morning! Extra 10% off New Arrivals Nasty Girl Promo Code. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Hi, False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. Fast responses and helpful. blocking them. I email once a week and each time they ask me to wait until a certain date before they will process a refund. This review was chosen algorithmically as the most valued customer feedback. I don't understand how a package cannot be tracked. Leave this blank if you'd like to publish your review anonymously. includes Click and Collect services as well. I did not understand that since there is a company in US. Or, let us know using the 'contact us tab and we can have your item(s) resent. Thank you Ellie, Good Morning, Thanks for getting in touch and taking the time to leave us a review. Emma, Desired outcome: Once the order has successfully been processed you will then be sent an order confirmation email. Item delivered and returned on 14/04/2023. Update: Thank you for sending this over. I dont need to wait when it says 4-7 days shipping. Meet the new Nasty Gal app. Bad quality, bad service and bad experience. Download the app for an exclusive extra 20% OFF*. I contacted Customer Service again and was offered to have the order sent again but two of the items were now out of stock. 1. If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account. Customer service was fast and efficient! My order went missing due to the courier, I selected the help option on the Nasty Gal app and went through their virtual chat. I returned two items, and only received a refund for one of them. Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. Both items were in the same package. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. WORST customer service I have ever seen in my life and I literally work in customer service. They have no real customer service just a bunch of people leading you to the next. Take care x, Wow what an easy and helpful on line customer care service. *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. sadly i only received one item from it, on the depatching email it says all items are shipped. 60% Off Sitewide Sale (Nasty Gal Coupons) . And the other item delivered was some linen highwaisted trousers (nothing like and of the items ordered). If the order doesn't get amended and this happens. Your cookies are disabled. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My entire backside was almost exposed. You will need your order number and email/last 4 digits of your phone number, select your preferred return option (Print returns label at home or in store options). Hi ThomasThank you for taking the time to leave this review. Will definitely not buy from them again and I would advise unless your 100% sure of what your buying and not returning it you buy from another fashion retailer.Even here you seethe respond to good reviews but ignore the reviews stating that the customer has a problem. She kept asking me for it. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. What are you thoughts on Nasty Gal clothing brand? Their Instagram is bombarded with comments of customers experiencing the same exact thing and some ordered even before I did. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am sorry to hear your item arrived incorrectly, however I will be happy to help with this.Please could you be so kind as to return the incorrect item back to us through the free portal. You will need your order number and email/last 4 digits of your phone number. I ordered a Jacket and 2 t-shirts from Nasty Gal and when my order arrived it was completely incorrect (they sent me an assortment of Lingerie) why is only one item refunded? Nasty Gal Promo Codes - 20% OFF in April 2023 Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. I rather have not purchased if I had known! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. As the tracking for your order hadn't updated as recently as we'd hoped, this would mean the courier is having trouble processing the order for delivery and which explains the delay in receiving your items.When an order doesn't arrive when expected, there is a certain timescale we must allow for the courier to resolve any delays and to carry out delivery as planned, which is why you've been asked by our customer services team to allow longer for your order to arrive. I have received a faulty item, what do I do? So unfortunately we cannot accept returns that are over 28 days. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. Our returns portal is currently unavailable, were working hard to get this fixed asap. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below I was dancing and I certainly wasn't jumping around and going crazy! If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. Give us a shout on the Contact Us form. Login to our returns portal. *Please note that Apple Pay does not work on the Nasty Gal app. I purchased a pair of boots next day delivery on the 3rd of December at 9.10am well before cut off for next day delivery anyway they failed to deliver and said they had issues with getting orders out yet still advertising next day delivery so they were capable of sending a replacement out but did not and refused to refund. Hi Leu-Anne, I'm really sorry you've received an incorrect item especially as it was for your daughters event but I'd be more than happy to help look into this further for you. NG. So, I contacted them via email because they don't have a phone number. You'll get an email once we receive your returned item. Repack your items. Need this to be found and shipped. Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! Once logged in to the portal, select the . I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. Take care x, guniena helped me today, she was so quick and solved my problem in few minutes Someone from the team sent me wrong label and she sorted this out, Hello Priya,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Guniena, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Guniena.Take care,Nasty Gal x, Great custom service. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. She hung up and got rid of my email. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. Our App got a makeover There is no address or phone number and Nasty Gal customer service number +1 805 301 7002 Nasty Gal phone number +1 805 301 7002 the only way to connect with them is via their customer service email. We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. The carrier was unable to deliver your package. Once you have processed and paid for your return in the portal you're ready to post it off! This does not affect your statutory rights. Hello Christina,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. I am sorry your bikini arrived without the bottoms, nbut it's amazing she was able to send you a new bikini. 70% off + Extra 10% off Nasty Gal Promo Codes. I am aware there was a storm and that delayed delivery to Ireland. I've contacted them weekly and they are of no help even through Instagram! Considering they make you pay for the returns they shouldn't then just ignore customers for this long! Retailer website will open in a new tab. Claim it and get a lot of features. If you have any further questions related to your delivery, please contact our Customer Care team. I got in touch with customer services straight away (within minutes of ordering) and they said nothing could be done and I would have to collect the parcel. I am 5'5 and weigh 138 pounds. It is horrible. I understand this is more on the shipping company, but it would be nice to receive more info or cancel this order, as I'll no longer need it by the time it arrives.Update: the estimated arrival date customer service has provided me with (2/20/2024) is about 3 weeks past when it was shown to be delivered when purchasing. If you do not want to consent to this use, please do not contact us other than by email. I wore it for the first time last night for an evening of dancing. If your delivery date has passed, please get in touch by going to the 'contact us' tab. Track Your Nasty Gal Order Status - AfterShip x. I had an issue with my return and Nikki S. was a great help! I placed an order from Nasty Gal on December 12. Please try again later. Original packaging is not required! You'll no longer receive a delivery note in your parcel. If yes, then it's on its way. There is no phone number to call. Never order again. However it's great to know that Greziel was able to get this sorted for you. Dont worryyou have options! Nasty Gal Reviews 2023 | Trustindex.io I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. Received an item with a slight fault on it, was offered a partial refund for if I could fix it myself. You will be contacted by email to verify your review. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. Shocking service, Hi,As the courier has delivered your parcel successfully, we wouldn't be able to cover the cost of the delivery charge worth 3.99. NGVIP customers will also receive exclusive offers and promotions via email. This email was sent August 19, 2022 12:06pm. Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable, Once the seal is opened on our intimate toys they can no longer be returned or refunded, Underwear and swimwear can only be returned if the hygiene seal has not been removed, Beauty products and accessories cannot be returned for hygiene reasons. Your browser does not support embedded videos. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Nasty Gal, sourced from millions of other customers that come here to GetHuman each month. **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. x. They suck and don't even apologize for all of this [censored]. :(", "Don't!! Items must be unworn and unwashed with the original labels attached. Login to our returns portal. Still cant see it? Again, I explained it was never sent. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) Companies can ask for reviews via automatic invitations. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. BGG02001-174-18 She fixed my issue and got everything sorted for me. I received them in a size 6. Inside the return can you pop a piece of paper with the order number on and the incorrect item on. When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. Please use the returns portal to get your returns label. Thanks, Jayne Y! Raja was super nice and totally knew what they were doing : ) Would recommend, Hello Maybel,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Raja, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Raja.Take care,Nasty Gal x. You will need your order number and email/last 4 digits of your phone number. When they re-ordered, they cancelled half my order without telling me and refused to pay the shipping cost to reorder. When did you go so downhill as a brand? Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. 2. Looking forward to your reply, speak soon. Please note that we may share your email with the company to verify your order. Absolutely amazing customer service in my opinion!! Nastygal Reviews | Read Customer Service Reviews of nastygal.com It's great to hear that Karen E was extremely helpful when you reached out to us in relation to your return and that she made it straightforward. Just visit the Nasty Gal website and place your order. Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. I replied saying I didn't think I would be able to, so Emily (customer service) sent out a new replacement item with next day delivery. Code. Customer service. The rise of ultra-fast fashion and cancellation of Nasty Gal There wasn't an invoice in my parcel, how can I return? NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. I stated if I couldn't amend the order I'd like it cancelled. I have read numerous reviews about people's orders going missing. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. The refund may take up to 7 days, this is the banking process and not something we can speed up. If you know your password, log into your account using your current password. My order number is GUS107732612. Shopping just got easier. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. The halter tie at the neck also broke in two. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). Step 3: Buy Nasty Gal Products from the Official Website. Last Tested. Good to know We've gone paperless! Once you've set up your USA or UK shipping address and clicked through a cash-back website, you're ready to make your Nasty Gal purchase. Take care x, Jayne helped me so quickly with my query! In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces.
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