Anything discussed is confidential, and the services are usually free. Theyll just have to create an AXS account to claim their tickets. The Loge and Balcony sections at the Palace contain fully reserved seating. If you are a ticket seller, then before you start working, you need to fill out the following form: It is necessary to fill out the questionnaire for several reasons. Some users write that in any situation, service employees treat buyers and sellers carefully. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Cant get ticket refund from AXS MoneySavingExpert Forum There are advantages to buying tickets now. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. BBB reports on known marketplace practices. Told we would hear back 48 hours, 72 hours never hear a thing ! AXS Mobile ID not only reduces the need for paper tickets, but is our response to unfair secondary ticketing practices. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. However, these sites usually do not offer refunds if the buyer cannot make the rescheduled date, so ticket holders are then told to resell their seats (benefiting the resale site twice over with its selling fees). A ticket is required for all persons 2 years of age or older. You can try contacting them if you have any questions." I WANT MY MONEY THAT YOU ARE WITH HOLDING. This person deserves promotion. Here are 8 tips for writing great reviews. We are estimating two-four weeks for items to become in-stock, and well ship complete orders as soon as possible. We will inform all ticket holders via email of any event updates. If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. via email info@first-avenue.comabout making necessary accommodations. Show the ticket in the App at the entrance and get them scanned to enter. For up-to-date show information, visit our calendarHERE. Theater productions: Ticket refunds for Guthrie, Ordway and other theatrical productions are generally operating the same as concerts. Third-Party Resale Tickets: Everything You Need to Know With your SocialCard, your ticket will cost less. Yes, according to most users, you can trust the service, since it is legit reliable and safe. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This "sale policy" is BS and incredibly shady. Gatian has liaised with the promoter and they have agreed the refund of the higher priced unwanted tickets! You will receive an email once your order has shipped. Such speculations are severely suppressed by the service. This policy may change depending on the performer or at the discretion of management. You may also review your transfers and purchase history at AXS.com. As of now, it's not clear how long the refunds will take to be fully processed by either Live Nation or AEG. Please provide your verification details which will be used for claim procedure. Chris Riemenschneider If we talk about the dynamics of the companys development, it is very good: the service management always listens to criticism and tries to eliminate problems and weaknesses. 425 W 11th St #100 Los Angeles, CA 90015-3467. This fee helps the company to cover the costs associated with the support of the service itself, technical and other details. Your shipping information will include a tracking number for USPS. Business Profile AXS Event Ticket Sales Headquarters Multi Location Business Find locations Contact Information 425 W 11th St #100 Los Angeles, CA 90015-3467 Get Directions Visit Website (213). Lefts face it: Hardly anybody is buying concert tickets right now. If a show is postponed and a new date has yet to be announced, please hang on to your ticket and we will send you additional information as soon as it is available. If available, youll see the option to get tickets with AXS Official Resale on the event page. Chris Riemenschneider has been covering the Twin Cities music scene since 2001, long enough for Prince to shout him out during "Play That Funky Music (White Boy)." Otherwise, you have until your friend creates an account to cancel the transfer. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) While mask wearing is optional, we strongly encourage any unvaccinated patrons to wear a mask when at our businesses. They could benefit from fans pre-purchasing tickets during this downtime. Additional information | Landeshauptstadt Saarbrcken This is actually a good deal if you regularly turn to these sites for tickets. Not sure why they do it. Due to the concert finishing the ticket was removed from the App and I had no order number to prove I bought a ticket which is where Richard saved the day! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. We also ensure all reviews are published without moderation. Yes, this service is only available for those who have already become a customer of the service. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. If you need to exchange a damaged item for the same item, please send us an email (info@first-avenue.com) including your order number and a photo of the damaged item. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). BBB Business Profiles generally cover a three-year reporting period. All rights reserved. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Most often (if you study the statistics of all the leading ticket sales companies in general), ticket sellers, as well as hackers who control various computer programs, try to carry out fraud. Concert tickets only usable with a mobile app.Update: an expected rubbish reply from AXS. Customers note that the support staff are very attentive, polite and help to sort out even the most complicated situations. See below for venue-specific instructions. When your tickets sell, youll receive an email informing you of the sale. If a show has been rescheduled, and you cannot make the new date, you have 30 days from being notified to request a refund from AXS (via. As a rule, it is better to ask your questions during business hours; Monday Friday: 09: 00 17: 30 (Live Chat, Email & Social Channels). You can request a copy of your Minnesota vaccination record HERE. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. 10.00 Uhr bis 18.00 Uhr, Sobald Sie die Vorschaukarte anklicken, entsteht eine Verbindung zu Google mit der Akzeptanz deren Datenschutzerklrung. I also have used there email avenue and raised it as a complaint but no one comes back to you what so ever. Not sure when Louisville was cancelled AXS (for Detroit) doesnt even have a phone number to call, and I emailed them on Sunday for any update. Concert tickets are still being sold to gigs as early as the beginning of next month, and new concerts are being announced for the summer and fall. Hinsichtlich der Busverbindungen Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . First Avenue and all of our venues are following guidance from state & local officials as well as the CDC regarding COVID safety. Performance & security by Cloudflare. . Just follow the simple steps to make the tickets officially yours. . The tickets sold on the 24th and the event was on the 25th March. I will never knowingly use them again.PS: looking at other reviews, I am waiting for the same automated response from the AXS robot asking for more information, to be ignored again. So I guess I'll be leaving one devastated child at home. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Please can you update your review and include your booking/customer request number so our Customer Service Manager can reach out to you once they have looked at your booking. You can find more information in the Citizens Service Booklet (Servicebuch fr BrgerInnen): And in the brochure Help for Women in Conflict Situations (Hilfe fr Frauen in Konfliktsituationen): Phone: Online store sales are final. of Health (Vault), rapid tests, and over-the counter (OTC) tests. So please be as cautious as possible when going through AXS. Thanks to competent management, the service gradually added various functions, replenished the assortment. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. We have made changes to our Privacy Policy. AXS handles payment and delivery so buyers and sellers never interact with each other. . Important! To also receive updates for our other venues, select below: You've been successfully subscribed - thanks! Thank you for fixing our mistake Georgios. And youre done! AXS - Official Tickets and Your Source for Live Entertainment So youd think wed be able to sell or transfer, right? Of course, there is no charge for delivery in the AXS Mobile ID application. Customers call the service one of the most honest because it is one of the few companies that frankly admit their mistakes if there are any. Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. If youre seeing this message it means tickets are already on sale, however all available inventory has been sold. I will not be using either Stubhub or AXS ever again. There are no suggested results at this time. I was sent a letter to contact customer service to receive a full refund. DO NOT BUY FROM AXS. I cannot get in touch with them ,it says to use the live chat option during their opening hours, I AM doing it during opening hours but no one is there and its not working. If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via Minnesotas Vaccine Connector HERE. I was a little slow to do it so the passes had all sold out. As a reminder, please check individual concert and event pages for specific details, as some artists may have different requirements than our general venue policies. Upon receipt, we will ship out a replacement item if available. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. The service offers a very convenient familiarization system: you can see the layout in the hall or at the stadium. I found it astounding considering the size of the event & how many people they must be dealing with. Click the Sell button next to the event in your AXS Account. This is a steadfast policy and we allow for no exceptions. The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. Get the inside track as a First Avenue Member. It was impossible to select more than 2 tickets. fluechtlinge@saarbruecken.de. No solution offered by your team. There are many such claims not only about this service. OTC tests need to be taken onsite at the venue in front of venue staff. I jumped through hoops trying to my tickets refunded.. AXS does not set ticket prices, determine seating locations, or control the release of ticket inventory -- such decisions are controlled by AXS' clients. Fantastic service thank you Gatian ! x, Footer.languageSelector.ja-jp.greeting If the Verified Resale page is also showing no available inventory, please check back as resale tickets may become available at a later date. x, Hello! Canceled events: Most events that are outright canceled without any plans to reschedule will automatically be refunded to the credit card used to purchase your tickets. The system of the service is very simple and accessible. Customers of the service often ask questions about ticket cancellation. Horrible customer service, hope their business shuts down before they STEAL more money from people. International Association of Better Business Bureaus. Plans can . Hundreds of pounds just lost. 173.236.224.153 For one, some ill-informed or panicky fans are trying to unload seats via resale sites such as StubHub, so seats for questionable big gigs like the Rolling Stones May 16 date at U.S. Bank Stadium can actually be had for face value or less (and the Stones are likely to reschedule if need be, as they did last year after Mick Jagger underwent heart surgery). When buying a ticket, you can get acquainted with all the details both from your computer and from your phone. If you are attending a show at Palace Theatre, Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, ADA accommodations can be made by purchasing ADA Accessible tickets by following the Buy Tickets button on our websites. They rob people of their money. Arzelia was very quick with her responses and incredibly helpful. Hi Tracey, and thanks for your message. Klicka hr fr att kontakta oss. One of them is the OS blocks large volumes of ticket purchases by computer programs that are often used by ticket sellers. Thanks to this technology, the platform sells tickets either under its trademark or other well-known trademarks. The company works not only with customers from America but also with foreign fans, the service is very popular among users of European countries. Claim request is processed after verification.. AXS Ticket Reviews Is AXS Tickets Legit & Reliable? There is also a ticket resale fee. Once in stock, we will ship items in the order that all orders for that item were received. Unhelpful and UnlawfulTotally rubbish web portal, live chat is useless. Independently of the personnal use they do of the Semesterticket, all students pay the same amount for it, and have the same claim of fullfilment of the prestation. They do not commit. 2023 Trustpilot A/S. During the period of lockdowns and mass cancellation of concerts, AXS also faced several problems. Had anyone received their refunds for cancelled shows? BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. found at the bottom of this page. All claims for orders arriving with a missing or incorrect item must be made within seven (7) days of delivery. As a rule, the companys employees identify potential scammers even before the purchase and sale transaction is completed. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Order number 1030213001. We use dedicated people and clever technology to safeguard our platform. Please visit our help page or contact customer support for assistance. I did all of this. Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron ID, or digital immunization records such as Docket or Clear. Please note: If you purchase items that are currently in-stock, along with pre-order items, your entire order will be shipped together. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. I purchased my ticket to see Lana Del Rey at BST Hyde park in the Diamond section. The company has a special department in which people work who are engaged in various checks and protection of the service from fraudulent actions. Jumping through all of their ridiculous and unhelpful hoops ended up a waste of time and feeling absolutely robbed. No weapons of any kind will be allowed on the premises. The person identifyed as Ken was absolutely fantastic, very fast and clear understanding of issues, with little info took the time to source and fix a problem. That is, having this information, it will be easier for the service to offer the user those concerts that may interest him. Absolutely ridiculous. Unfortunately, no. AXS Premium gives fans direct access to purchasing official and genuine tickets at market value, with no risk of purchasing counterfeit or stolen tickets. The companys slogan is an excellent uninterrupted operation in real-time. Agoda customers are outraged that the fees are increasing in price. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat. Regional day tickets: Discover Germany's regions by train | DB - Bahn Let us know what you were doing when this page came up, plus your IP and request ID if problems" but provides only a "no reply" email address as far as I can tell. If you cannot get this app, you can go to your AXS Account on a desktop computer and transfer your tickets to a friend with a smartphone and enter with them at the event. Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. For more information, please see our BBB is here to help. Semesterticket - a model of solidarity. If your event is canceled and not rescheduled, you'll need to send your tickets back to the Ticketmaster address below. First Avenue proudly uses the United States Postal Service for all shipping within the United States. Of course, we do not have the name of the person who transferred the tickets to us. Fees are the money that the service earns on ticket sales. The St. Paul native authored the book "First Avenue: Minnesota's Mainroom" and previously worked as a music critic at the Austin American-Statesman in Texas. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Frequently Asked Questions - First Avenue Tables located on the balcony level at First Avenue are reserved forFirst Avenue Membersand guests of the club. Click to reveal Saturday, Sunday & Bank Holidays days your question is unlikely to be resolved very quickly. StubHub and several more of these sites are also currently offering fans 120% credit toward future purchases instead of refunds for canceled shows. All shipping takes approximately one week once your order is placed due to limited COVID-19 staffing precautions. Request ID: 7c0dc95f4d5d2a5e. However, you will have to and may not be able to! Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015. At SaarVV you can find information about public transportation across the entire state of Saarland: If your children attend school, you may apply for bus or tram tickets for them at the Job Centre. According to the aggregate of user reviews, the service receives 4 points out of 5, which is a very good indicator: after all, after the coronavirus pandemic, trust in many services of this kind has greatly decreased. Empty promises once again from AXS -, they commented on my previous trust pilot review to ask me to add my order number and they will look into it. I asked for a refund. You must add a payment method to your AXS account, and following verification, will be paid within 10 days of your event taking place - this can be paid via PayPal or to your bank. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. The service is very convenient to work with, but sometimes you can see already sold tickets in stock. In recent interviews with the heads of ticket sales companies, it was the topic of fraud that was repeatedly raised. I did this and once again radio silence! March 17, 2020 - 12:37 PM. Customer Reviews are not used in the calculation of BBB Rating. It is worth remembering that you do not need to believe all the negative comments in reviews and accusations of fraud. It is obviously not possible to call and actually speak to anyone, the chat was unhelpful and just left during the "conversation" before I could respond pointing out that his information was incorrect. The site owner may have set restrictions that prevent you from accessing the site. Due to COVID-19 and the Stay At Home order, we have been exercising caution and limiting the number of staff onsite in our small merch production space. Postponed shows that are trying to reschedule, such as the Ordways The Color Purple, will provide seats to ticket holders for the makeup dates. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you travel without a valid ticket, you must pay 60. Despite the difficulties, the service managed to raise the rating after a difficult period.
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