Explore dentures. I am glad to hear you filed a complaint with your BBB. At this point I no longer wish to even receive care from Aspen Dental. It wasnt until I recd a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. Denture(s) must be returned within 90 days after refund request date. At the beginning of the denture process, there is a "try-in . Dr. Laura is friendly and gentle. After calling my insurance, they did not have a proper claim and the claim got denied. Did and boy was he miffed. About the Business Aspen Dental in Williston,VT offers a wide range of dental services like denture, gum diseases, root canal, crowns and bridges offered by skilled doctors and best lab technicians .To see a dentist near you book online or call during Monday - Friday 6:30am -11:00pm, Saturday 7:00am - 9:00pm, or Su Location & Hours Patient Forms | Aspen Dental This nightmare is finally over, and we can put this matter behind us for good. I did expect the cheap dentures to fit and be comfortable so I could use them. She is an angel. I then used my original dentures until my next scheduled visit. I asked about pill form antibiotics and was told "No, Absolutely Not!!! ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. Then they waited to June to send it to my insurance, but my insurance wanted copies of my x-rays before they would pay. It is their job to actually deceive their dues-paying constituents. (does it range from severity? The lawsuit was filed yesterday in federal court in Aspen Dentals home state of New York. Work done went bad in less than a year. took all of a few minutes to give me a snug fit. Patients should contact their dental office directly for all Three Ways to Request a Refund Contact your Aspen Dental office I am requesting my full refund for unused serviced, I went to spend dental in Abingdon md for a free exam the work invoice came up to $1600 I supplied my dental insurance with net life back on 10/15/21.. the 2nd week of December 15 2021 I received a phone 8am asking to give my social security number because Tamara couldn't process with my insurance without it. I was charged for service 5 months after services, When I paid my co pay and everything was good. Its really difficult to watch this next video, but I did it once out of professional obligation. I will always check all of my bills carefully from now on. But, I have not. She is good at explaining the condition of my teeth at the same time the options that is available for me. Aspen Dental has issued a refund via my debit card. This garbage presented by Aspen Dental devalues dentistry. I told her I would like my money back. The appt for the crown was made for Fri Sept 30, 2022 at 9:30a. I finally said I would think about it and would let them know at my next Appointment, August 29, 2022. I have to re-glue twice a day to keep in my mouth. I then got procedures they knew were not covered when I specifically said to ask me first if not covered by my insurance and I not you will decide. Aspen has scammed so many patients, never go to them. **************************** that I would receive a full refund of $4312 if I did not continue services with Aspen Dental. Its what rules under capitalism. On Thurs Sept 29 @ 10:48a, I received a phone call telling me that they will not do the perm crown until I get another procedure of antibiotics that was over *****, I refused that treatment and it was reduced to 191 and again I refused but agreed to sign a waiver. I had to wait 3 weeks between them because they couldn't fit me in after 3:30 for several weeks. I am happy that this is resolved, and will return to them for more work. I dread going to get it fixed. I'm sure that my insurance paid a good portion of this, and I got nothing in return. In addition, they fitted a bridge on a tooth I was told had a root canal, it did not. Desired outcome: Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. Kool Smiles Performed "Unnecessary" Procedures on Children, DOJ Says, Dental Chain Violated New York Law, Settlement Says, Dental Chain May Be Booted From Medicaid Program, Following Carolyn Bryant Donham's Death, Revisit Emmett Till's Life, Murder and Legacy, Amid the Talibans Worsening Crackdown on Journalists, News in Afghanistan Is Forced to Adapt, Humanitarian Needs in Afghanistan Deepen as Taliban Continues Ban on Women Working for NGOs, UN, I Lost My Son A Deeper Look at the Chaos at Kabul Airport When U.S. Keep in mind: when you choose Aspen Dental for your dentures, you have the peace of mind in knowing that we'll go above and beyond to make sure your experience is great. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We are committed to providing quality healthcare to families located in the Dewitt are, Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. I talked to billing, and showed them the error. Still no call. lower, they were defective and they had to make another pair on 07/31/20,then they were defective, then on 01/25/21 they had to make another pair and these are defective clasp are breaking off in my mouth this is very dangerous. I was not told that I had to pay for those items out of pocket. I wanted implants and such, but, I was advised to follow the plan they had come up with. After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. Complaint: 16885325I am rejecting this response because: Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. Customer Reviews are not used in the calculation of BBB Rating. I will not pay the $95 over charge, its not my responsibility. This commercial campaign betrays more money than brains by its creators and those who signed-off on it. Aspen Dental's refund policy is designed to provide patients with the confidence that they will receive high-quality dental care services without any financial risk. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, clea, Aspen Dental in Hilliard, OH is open for all appointment types. Once in the dentist chair, I was told I needed to pay $500.00 more to complete the dental work.I am 72 years old , on a fixed income and don't have extra mony to spend. If you could look into the above matter re charges, I would appreciate it and your follow-up as well. So they split my gum open again with stitches. The first appointment was supposed to be a deep cleaning and the second was supposed to be a filling. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in Cicero, NY is open for all appointment types. I had a tooth extraction and then had lower dentures made. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I do have the phone conversation recorded agreeing he would refund me the money and that we both agreed to part ways, ******* told me he would call me back in 45minutes to process the refund. So, I am not whole.They benefited from the work. BBB is here to help. Every appt. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. Bless you,, thank you. This all happened in June of 2009. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, Aspen Dental, Winchester, Virginia, showed their experience in handling my issues with dentures that were quite old. Before the appointment I received a credit rejection letter. Enable collaborative features and customize widget: During a conference call on 10/26/2021 with ****** *********************** employee), a **** representative and myself, the **** insurance agent explained to ****** that Aspen Dental charged more ($301) than the allowed amount ($206) for the the tooth filling. Desired outcome: she seemed that she didn't want to talk to me or answer any questions i had. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. $598. Please tell me if this is a scam. Thank you, So nothing so that was a loss of $40 in gas and $40 in wages. These people include patients, staff, vendors, and even loved ones. Control over the care office practices may vary across dental practices. Aspen dental is very cunning and dishonest. I knew my teeth were bad, that is why I was there. See reviews, photos, directions, phone numbers and more for Aspen Dental Refund Processing locations in Clinton, NY. I then spoke to someone in the business office who went over pricing options. All other marks contained herein are the property of their respective owners. Please allow more time for a response. The temporary crown fell out on the first day. Aspen Dental Refund Processing in Syracuse, NY When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation. Stuck in the elevator and stuck with a big bill. Get it? This review was chosen algorithmically as the most valued customer feedback. Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. It wasnt about gouging patients with huge treatment plans to enrich myself personally. When he left the area, his assistant bent down and said "make them re-do it". On my next visit I told ********* that permission wasn't given for a credit report. The' 'dentist' got really mad, told me there was nothing wrong with it. Called immediately and told by Lynette that she would contact corporate to resubmit this called my insurance to find out that this was NEVER filed with them to begin with. This review was chosen algorithmically as the most valued customer feedback. PDF Patient, Pharmacy and Insurance Information Patient Information Please be advised that I Stacy s Kitchen on 4/25/2023 called and cancelled my account with you. They do a great job, My mom works with Dr. Berry in a women's board. Hopefully I will be able to find a clinic that stands by their work and have a decent quality products. Insurance Claims Processing Specialist job in East Syracuse at Aspen On 06/29/20,I went to aspen dental and had partial made upper and. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. I was told by Cory ******* Territory Director of Operations XXX-XXX-XXXX. The rep confirmed that I owed about $40 which is what I paid. Cost to get your teeth cleaned? In Feb 08, I went to Aspen Dental for dentures, I paid my share of what they said was owed, and the rest they would bill the insurance for. I know this because Ive now practiced locum tenens for 3+ years, after closing my private practice which served in Lake County, Fl for over 17 years. Additional funding is provided by the Abrams Foundation; the John D. and Catherine T. MacArthur Foundation; Park Foundation; the Heising-Simons Foundation; and the FRONTLINE Journalism Fund with major support from Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation, and additional support from Koo and Patricia Yuen. I deal with some form of pain very time I go here. dental practices, employ, or in any way supervise the dentists providing dental care. ComplaintsBoard.com is a leading complaint resolution website on the Internet. maybe a break in price for putting my teeth back in or free. Total I am requesting for refund is 525 since overcharged for office visits and not receiving the crown. Part Three of FRONTLINEs documentary series America and the Taliban examines the United States rushed exit from Afghanistan and what it left behind. Patient Refunds at Aspen Dental | Ric Size Se call MET LIFE.. so she said and then called me back 20 minutes later saying that MET LIFE told her to tell me to give them my social security number.. This lack of perspective is a weakness throughout the profession. she didn't want to discuss a bill i had received from you. The company says that it also provides support services to dental offices owned by local dentists. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. The $900.00 is what was billed to my insurance company but after receiving my benefit statement and checking with Ameritas Dental on the phone, I was told that the maximum to be billed to me should be $720.00 (eligible charges for PPO). Please send me an invoice or ledger showing that I have a zero balance. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, Everyone at the Utica Aspen Dental office is very friendly and nice. I never got an answer to that statement. That was the ONLY way we got resolution. I got to go back to work Sunday, I wont be off tell the weekend. However, attorneys for the patients, Brian Cohen and Jeffrey Norton, say in the lawsuit that Aspen Dental trains the dentists and sets production goals for them, accusing the company of illegally practicing medicine. The girls in the office as well as the office manager Lisa are extremely helpful. The dentist made me feel worse about myself then I already did. Aspen Dental nor any representative of Aspen Dental has yet to contact me via phone nor email in regards to this issue. So I went back in over Christmas Break to get them to adjust it. My professional advice to Aspen Dental: Close half your offices, before the next economic crash makes you close them all. Whether you're a first-time denture wearer or need a simple adjustment, you can count on our care teams to deliver fast, affordable service in our on-site labs all backed by our denture money back guarantee. Try getting them to understand your side. Hi Jennifer -- I've passed your comments along to Patient Satisfaction, and they will be following up with you today. She started going there and said they did a really good job and so I started to go. The dentists at Aspen Dental are mostly kids just out of school, with massive student loan debt. When it came back it was then loose in my mouth. i tried to ask a couple of questions and her reply was short, uncaring and un professional. Submit a complaint and get your issue resolved. Whats wrong with you? In July, I received a LATE NOTICE from Aspen Dental. They could NOT do it because my gum did not "heal correctly". I have seen other issues about this. Carolyn Bryant Donham, a central figure in the Emmett Till case, died this week. That tooth rotted underneath causing the bridge to come off. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Even when you are sending a check back to a patient who has requested an over payment. I just feels icky, creepy & disgusting. How do they figure I owe this money when I never agreed to any additional appointments or charges. And was given a billing statement for $395 and told to pay half of the Amount in order to make my next appointment. I can not finished treatment with Aspen Dental because they dropped me as a client. Per our conversation with the **** insurance representative, please remove the $95 charge from my account. -10), then click OK. I paid the amount in full using a Kaiser Gift Card of $75 and my ***** Credit Card for the remaining $320. There is obviously an issue with the manufacturing of these teeth. At Aspen Dental, by the time a patient knows theyve got problem, the dentist(s) may have already moved on, along with much of the office staff. So I let them do it, and paid cash for my part, the insurance company is Aetna. Forces Left Afghanistan. They carefully measured my, I am trying to trust other people, but cant. Dora) for the replacement partial rec'd recently, which is the difference of $900.00. This is how you avoid litigation and hard feelings over money. Thats another truth no one wants to face. She is an angel., A modern and relaxing atmosphere. Dental Patient Refund Letters | 2 FREE Templates to Download However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! TO: Owners of Aspen Dental office Causeway Blvd, Brandon, Florida Denture FAQs | Aspen Dental The number for the patient satisfaction team is: [protected] or you can e-mail them at patientservices@aspendent.com. Together, we're making dentistry better, allowing more people to access dental care that works with their lives. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. December 29, 2021, Aspen Dental area manager *********************** told me over the phone that he would refund me $727.20 for August 18, 2021, a bad filling job Aspen Dental did. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have called them, filed a complaint and a review of appeal with insurance company. They are the ones most-qualified for leadership, because they have seen & done it all, from all sides. Aspen Dental form, generate your personalized digital signature in a few fast actions, and streamline your workflow without the need of leaving your browser. Class action lawsuit against aspen dental, I paid for comfilytes and got basic dentures, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I got a phone call from their staff while I was at work telling me it was an Orthodontic consultation and it would cost 437.00 I said no way I never agreed to that it was supposed to be a cleaning and a filling and that my wife told me two visits for the cleaning. I have to go to another dentist to get this completed. No one wants to live in pain, but too many do because they are afraid to face their fears, themselves, and the truth. It was very painful. Aspen Dental - NY Dentists Cosmetic Dentistry Implant Dentistry (1) Website Directions More Info 15 YEARS IN BUSINESS 3 YEARS WITH (315) 925-6619 3425 Erie Blvd E Syracuse, NY 13214 OPEN NOW When I called got a quote that was bait and switch. She said she will put a hold on collection of my account and send it to my insurance company again. I was told the office manager would call me back. ?At CNY Dental Arts, we believe that one very important gateway to establishing an instant, positive connection to another hum, For most people, Downtown Dental Syracuse is the only dental office you and your family will ever need, located in the heart of Downtown Syracuse in the historic University building we have been provi. The receptionists are ve. Hopefully this was just a mistake, and not a habit. When I call to make appts. Aspen Dental reviews & complaints Aspen Dental Customer Support Lowest Rating 209 Resolved 1162 Unresolved 15% of 1371 complaints were resolved File a complaint Table of contents Share Complaints Contacts Resolved "overcharged - Refund Request" Resolved "Denture care after teeth extraction" Resolved "Upper restoration to open my bit I wa." And that my other refund would come all as one for the amount of $290. a lower denture that fixs. I had four appointments; the first one was a new patient evaluation, the second one was for a cleaning. As much as they say they want you to have a healthy mouth, it was very much not evident today as my only options were to wait 2 or more hours because they were short staffed and didn't want to admit that they changed my appt without confirming it with me or to get rescheduled but of course they cant get me in until a week and a half because they are short staffed. On February 14, 2020, I came in to get a check up. If theyve recently been to Aspen Dental (or the like), they may be tapped out financially. Aspen Dental Customer Support Lowest Rating. . Come back in 10 days for evaluation and you would think that dentures would last about ten years or better if you take care of them like i do.but lately my teeth keep falling out.not breaking but falling out.and to have them glued back in is very expensive.talking about close to $159 to 200 dollars for one tooth.so i got another set that im not satisfied the way they look.but its past my warranty so im screwed again.my new ones have to be glued in about 5 times a day.they are to big for my mouth.thats my complaint.i have been a aspen patient for about 30 years. Click Supplemental at the upper right. Being billed after billed and paid through insurance. At Aspen Dental, we believe in doing just about anything to make our patients smile by going the extra mile. I understand $600 dentures weren't of the best quality and I had lost all my bone mass at the bottom. The woman I spoke to was very friendly, and good to deal with. If you dont believe me, then by all means go ahead and trust Aspen Dental with your mouths needs. Still charged me more money for the quote. I will only accept a full refund of the 525 for overcharging and for the crown that I will not be getting there as a satisfactory resolution. The staff is wonderful and friendly, and both Dr. Konys, WOW, What a terrific dentist. Its about listening to the patient and meeting their most-pressing needs first. Note that complaint text that is displayed might not represent all complaints filed with BBB. I received a full set of dentures from the above business in August 2022. Our staff understands the importance of educating, From Business: Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. He never did and then pulled a bait n switch sending me an email stating I will not get a refund unless I sign a release form. After accepting the denture, I left and tried to eat. I do not trust this company at all to get the work finished as I am finding out that no only are they rude, condescending and threatening, but also the fact that they have overcharged me. Video instructions and help with filling out and completing Aspen Dental New Patient Forms. The hygi, Everyone at the Utica Aspen Dental office is very friendly and nice. Aspen Dental - be weary and do your research. Also, despite my objections; I was told that a root canal was need so they could better fit the new crown. I asked for a call back I never got it and she was never in the office when I called several other times. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. They said they submitted my x-rays to them, but I didn't have any x-rays done when I went to Aspen, so who's x-rays did they send. I have not received my full refund. Kasey @ Aspen Dental, I'm very sorry to hear about your billing experience. I can not finished treatment with Aspen Dental because they dropped me as a client. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Since the orthodontic consultation was not agreed to it was basically a free visit. I started out with Dr. Williams, who at the time was very professional and transparent. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. I have had it with the lies that I have been told over and over by Aspen Dental, I would not ever use them again. I dropped a letter off at the office for the (conveniently unavailable) office mismanager (a copy of the one sent to corporate). YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. BBB is here to help. I dont have a crown in back tooth. I was making payments and just about every day I was receiving collection calls. When a provider is locked into private practice, especially as a sole practitioner (as I was), doctors dont know whats going on in other offices, much less across the industry. I call Aspen Dental.and the employee tells me my insurance denied my claim. She tried several times to make adjustment. Please email me an updated invoice with a zero balance. I had chipped tooth. Drop in today. So I called and asked them to send the bills in, but they never did. These are trained sharks on the other end, giving unhappy patients the run-around, along with every other dirty trick in their corporate playbook. Find 475 listings related to Aspen Dental Refund Processing in Clinton on YP.com. Aspen Dental discontinued services with me. I resched to Mon Oct 3, 2022 at 8a. So no the original complaint was not resolved to my satisfaction as the Aspen Dental owner reached out to me at all. Then approximately two weeks after that I received two checks totaling the amount I had paid toward the remaining balance. All I want is my 495 for the crown and 30 for office visits back due to not being able to get my crown and being overcharged by 30 for office visits. get rid of the extra charges the bill was paid in full for 5 months. Get Form. The 1st time I put the dentures in that they provide, my face swole up. Still have headaches when I eat. Allie. I haven't added any problems. - Complaint letter re: crown installation, Dental estimated charges vs actual charges, get rid of the extra charges the bill was paid in full for 5 months, Excessive charge and work done to the same tooth and the tooth issue is still not been resolved. In the Claim, click This Claim Only. This should be illegal. Explore our FAQs There are a number of questions you may have about Aspen Dental offices, services, dental care, and costs. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public.
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