Once a purchase has been made, unless there is a policy in place, they are under no obligation to accept it back if you simply change your mind. Failing to do so may result in additional shipping costs. The original payment method will be used to process the refund. Argos may also impose limits on certain features and services or restrict your access to parts or all of this website without notice or liability. Very important to keep your receipt with. For returns to be processed you must begin the return within 30 days from the date of purchase and include the sales receipt as proof of purchase. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Does Argos have an extended Holiday return season? Some products are excluded from the Guarantee and are clearly marked by a next to the product name. 12.1 Habitat.co.uk eGift Cards are not currently available to purchase in Habitat or Argos stores or online at argos.co.uk or habitat.co.uk. Still, you will want to double-check the exact dates every year. 4.1 4.1 We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. The only difference between the Christmas return policy and the regular return policy is the extended return window. If you paid by cash or gift card you'll be refunded in store using the original payment method. Argos is a great place for purchasing many items that you need, it is a one-stop-shop that allows you to place large orders online and have them delivered quickly to your home. These are identified on the web under small print and in the catalogue marked with a dagger symbol. It may take up to 5 working days to appear in your account (depending on your bank). In Scotland - from Monday 26 April, item(s) can be returned to any Argos store, in-line . 11.2 The Nectar scheme is not available at Irish Argos stores or at Argos.ie. 485850. After the 30 days, you go to the SOG act and the 6 months. This also applies to online orders you can simply take the item into any store, along with proof of purchase, to receive a refund or make an exchange. [deleted] Argos returns policy - 'unopened and unused' - MoneySavingExpert Forum If you choose to cancel and have already paid for the goods you will receive a full refund. 9.11 If you do not spend the entire balance of a cardboard Gift Card in-store, your remaining balance will be issued to a new Gift Card, and the old card will have no further monetary value. PayPal refunds can take up to 30 days. 9.19 Argos Ltd reserve the right to decline or withdraw Gift Cards or eGift Cards, and the right to amend these terms and conditions of Gift Card at any time and to take appropriate action, including the cancellation of the Gift Card, if, in its discretion, it deems such action necessary. Argos is one of the UK's largest retailers, and offers a 30 day returns policy on most items. 12.6 To use your Habitat.co.uk eGift Card online, input the card number and PIN at the payment stage of your order. For the purposes of proof of delivery only, where you accept delivery personally our delivery driver may ask either for your signature or may take a photograph of the products at a distance with your door open, which may include images of you. So disappointed the laptop technically doesnt have any faults, although it has crashed (BSOD) twice more since the last crash and is still lagging horribly, but when the store manager asked me to show her its faulty I couldnt because when youre not doing anything on the laptop it obviously wont lag and have any problems. Your email address will not be published. Touch device users, explore by touch or with swipe gestures. 11.17 The Nectar point collection programme is subject to the Nectar collector rules which are set out in the Nectar registration pack, brochure and online at www.nectar.com. Hi everyone, to cut a long story short, i bought a xbox controller (aftermarket) from argos on the 24 aug and it now it appears that there is a intermittent fault with it where the right trigger is interfering with the left anologue stick causing 'stick drift'. If your item is faulty or damaged, it can often be easily repaired, or you might just need some advice to get it working again. All Rights Reserved. Examples of such activity may include placing significant numbers of reservations where the goods are not subsequently collected, placing significant numbers of reservations for the same product without them being subsequently collected and the selling of reservation confirmations. The original receipt or another proof of purchase is required too. It is also possible to provide your credit card used, bank statement, or email address used to make the order. Argos, however, declares that Allum's warranty was a special 12-month guarantee issued by the store, rather than the manufacturer, to extend customers' statutory rights. Argos chat said they can't refund because of health and safety That might be a reasonable stance for them to take if you were just changing your mind, but if you're returning because faulty / not as described / not of satisfactory quality, then the fact you've opened and used it shouldn't be an issue. Well, weve got you covered. Argos - Sainsbury's - Argos returns policy: Everything you need to know prior to the goods being dispatched or in store prior to or at the time of the collection of the goods). 4.3.1 If, in our opinion, any person or persons, whether acting on behalf of themselves or a business, engages in practices that call into question the fair use of the check and reserve and/or click and collect systems, we reserve the right to cancel reservations or orders and / or to restrict / block access to the check and reserve and/or click and collect systems for that person or persons. If you bought instore they're under no obligation to accept a return just because you don't want it anymore. 485850. Required fields are marked *. That way, your loved one has plenty of time to open the gift and return it if need be. If you purchased Argos Furniture Care on or before 27th January 2023 your policy will remain with Novus Underwriting Limited. previous next However, you will need to have your proof of purchase, such as a receipt or email confirmation of your order. PayPal refunds can take up to 30 days. You can spend from 500 (2.50) to 100,000 (500) Nectar points in one transaction. https://www.argos.co.uk/help/returns-and-refunds/. If you received your Argos order and were not satisfied you may be curious about how to return your items. Yes. You can spend from 500 (2.50) to 100,000 (500) Nectar points in one transaction. How do I know my online order has actually gone through. 11.24.2 If you order online and dont collect your item within 7 days, your order will be cancelled, and you'll be refunded back to your original payment method(s). In Wales - from Monday 12 April, item(s) can be returned to any Argos store, in-line with our returns policy.. and our Please note, collection points at Sainsburys supermarkets are unable to accept any returns, and no stores can accept returns of large items at this time. 11.3 To collect Nectar points on online orders at Argos.co.uk youll need to link your Argos and Nectar accounts to find out how, please visit www.argos.co.uk/nectar It also applies to returns and exchanges. If you cannot have an exchange due to stock levels, youll be issued a refund instead, as explained above. We invite users to post interesting questions about the UK that create informative, good to read, insightful, helpful, or light-hearted discussions. Have you purchased an item from Argos and opened it, only to find it isnt what you wanted? Product recall. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. We carry out further checks to verify your age with a registered credit reference agency and, if we are unable to verify you are over 18, we will cancel your order. We use a third party to compare prices of branded products against competitors on a daily basis. This offer does not include Argos eBay stores. The classifications are 12, 15, and 18. You can return your items to an Argos store, collection point, post, or arrange a return via chat. By accepting these terms and conditions you consent to such checks being made. 7.3 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. Editor, Marcus Herbert. Where you decide to use the products in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. 11.12 Only one Nectar card may be used per transaction. If you have collected from an Argos store you can return to any Argos store. 8.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Argos. This means that youll generally receive your refund within two weeks of making your return. Your email address will not be published. Wowcher Mystery Holidays Are They Worth It? If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging. This happened to me with their smart tv which I realised was too small after Id got it out of its packaging and turned it on, I was told yes you can exchange it by returning it to the store via online chat, as they didnt tell me the full returns policy, the guy in store gladly told me, its not in a resalable condition because I simple turned it on, so yes people make sure you read the returns policy as youll be stuck with a tv that you will end up probably not getting back the money you paid for it! Argos has an extended return policy for holiday shopping. However, if your purchase is faulty, you will have more rights thanks to the Consumer Rights Act. Points cannot be spent at Habitat outlet stores. Does ASDA Sell Amazon Gift Cards (Secrets Nobody Is Talking About). Exchanges will depend on current stock levels. For FastTrack and Tu clothing orders, completion of the contract between you and us will take place when the products ordered have been collected from the store. Subject to these terms and conditions you are authorised to view and download our website for your personal use only. The means of doing so are the same as above:. By 'original price' we mean the original price displayed online on argos.co.uk or in the most recent, printed version of the full Argos catalogue (where the product was featured). For stress-free returns, you have up to 30 days to return an item. How To Charge Your Electric Car At Home With No Driveway, How To Permanently Get Rid Of Weeds From Your Driveway, need to have the original packaging to hand. Alternatively, if youre returning the item by post, your refund will be processed within 14 days of Argos receiving the returned product. If you had it delivered and your item is faulty or damaged by us (during the delivery process), and you return the full order, we'll refund the delivery charge, if you paid one, as well as the item cost. Don't forget, all returned items must be in line with our returns policy, these products will need to be unused and in their original packaging, with proof of purchase. If youve decided to return an item that youve opened, the process is relatively simple. The Argos returns policy is actually very generous. Do you know if ASDA sells Amazon gift cards? PayPal refunds can take up to 30 days. Nectar partners occasionally change. Argos Returns/Refund policy query . For the first 6 months, Argos have to prove that the fitbit is NOT faulty. If you've changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s). The #1 subreddit for Brits and non-Brits to ask questions about life and culture in the United Kingdom. Switching Bank Accounts Everything You Need To Know. If the item in question is faulty, you wont need the original packaging or any tags youll just need to have your proof of purchase. The length of the warranty will depend on the item that needs to be replaced. You can only whinge if it makes us chuckle. If you don't have a printer at home, you can print your label at a ParcelShop with a Print In Parcelshop device. 9.13 Gift Cards or eGift Cards cannot be used for the purchase of other gift cards or vouchers. Continue reading to see how Argos returns are handled. 7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law. See nectar.com/brands/argos for latest details. The items also need to be in new condition. If you used a card, it can take seven days or more to appear in your account. b) in a way which may interfere with the provision of our website to you or any other customer, including, without limitation, attempting to place orders in contravention of these terms and conditions or the law; If you bought a holiday gift for your loved ones between October 17th through December 25th you have until January 24th to return these items. If you use PayPal, refunds can take up to 30 days. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The answer to this question is yes you can return an opened item to Argos. In Scotland - from Monday 26 April, item(s) can be returned to any Argos store, in-line with our returns policy. 3.3 Risk of loss or damage of products passes to you on the date when the products are delivered to you or are left with a person or at a place nominated by you. If youre returning the item by post, youll need to fill out an online returns form. And I gather its most electrical items. In Northern Ireland - from Friday 30 April, item(s) can be returned to any Argos store, in-line with our returns policy. Am I required to return all free items associated with my purchase to receive a full refund? If youve changed your mind about a purchase, or if the item doesnt fit, you can return it to Argos for a refund. Seems reasonable right? If your order was delivered via our home delivery service, you can still return your items through our collection service. argos.co.uk Returns Help Welcome to Argos Product Support Find support for your product Other ways to get help Popular searched products VAX BLADE PRO 32V CORDLESS STICK HITACHI 50INCH SMART 4K UHD TV WITH HDR Bush VCS35B15KD Bagless Cylinder Vacuum Cleaner PlayStation 5 Console Nintendo Switch Console - Neon with improved battery I am having to deal with this now! It is not directed at children. Email sign up. For example, Tu Clothing items have a warranty of 150 days. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Total regarding Argos, with links go Argos.co.uk, store locator, the press company and all Argos' social media channels. In most cases, issues with an item can be resolved from the comfort of your home. If you wish to return an item to Argos you must take your items to a qualifying location. 8.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except: Amazon gift cards can be a great last-minute present or a good way to link to Does Argos Sell Amazon Gift Cards (Secrets Nobody Is Talking About), link to Does ASDA Sell Amazon Gift Cards (Secrets Nobody Is Talking About). If you have all the requirements above, you have the option to exchange or return an item. Simply contact our Live Chat team to arrange. This will not affect your statutory rights. 11.11 To collect Nectar points on Argos Monthly Care, you must add your Nectar card when you buy your policy. However, youll need to have the original packaging, and any tags will need to be attached. Ordinarily, the Argos returns policy is reasonably straightforward. Points will be awarded within 30 days of your first Direct Debit payment. We recommend you print out a copy of these terms and conditions for future reference. It is only when, as you say, it is faulty or not fit for purpose that you have extended rights. Argos Return Opened Item Heres What You Should Know. Help & FAQs - Where is my refund? - Argos In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. The number of eGift Cards you can use in a single transaction for online purchases is limited to 3. Only discs that are still in their sealed packaging can be returned. Yes. 10.3 Compare online - You can compare the prices of product care for your electrical goods online using any internet enabled device at: www.compareextendedwarranties.co.uk. The good news is, you can return an item to Argos after the packaging has been opened, but youll still need to have the original packaging to hand, any tags will need to be on the item and it will need to be in a resaleable condition. Hi,My son bought x box s series from Argos , he played twice and didnt like it can I return it to Argos,would I get full refund ?. Large items are items that require two or more people to handle the delivery. Your Nectar points will be refunded back to your Nectar card and, if you part-paid, any balance will be refunded to your payment card. 12.4 Habitat.co.uk eGift Cards cannot be used for purchases made over the phone. If it was an online order, you will be able to return your item for free via post. Here, you can access frequently asked questions about your product, video guides, set-up advice, download manuals, contact support centres, and much more. Does Argos Sell Amazon Gift Cards (Secrets Nobody Is Talking About). 3.4 Goods will not be supplied for the purposes of re-sale, and are only supplied for your own use as a consumer. Other items must be in their original packaging with the original tags and be unused and undamaged to qualify for a return. Argos Refusing Refund/Replacement MoneySavingExpert Forum Lindsey graduated with an MBA in 2009. Fortunately, you can make your return to any Argos store it doesnt need to be the store in which you originally made the purchase. 11.10 Nectar points are not available in the Republic of Ireland, on delivery charges, purchases of Argos Gift Cards, e-Top ups, iTunes vouchers, gift cards, Argos Pet Insurance, in game currency, Argos clearance stores, Argos for business, Argos spares, Habitat outlet stores, mobile phone cards, vouchers or sims. They offer a great online retail structure that allows you to place your order and receive quick home delivery. 11.16 We reserve the right to withdraw Nectar points where not issued in accordance with these terms and conditions, or in error and/or where we suspect fraud. 4.9K Posts. Returns & Refunds | Tu clothing - Sainsbury's Aftersales & returns. I didn't get it from the SOG act, but the Argos returns policy. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. I tried to return a Samsung tablet the same day as purchased but store would not accepted it because the deal on the box was broken they said it was a security deal but I could not see the item of I did not open the box, Your email address will not be published. However, it may take a few days before the money appears in your bank account, depending on how long the funds take to clear. Just like with regular returns, items returned under the Christmas policy can be returned or exchanged for something else, as long as it is in their original packaging and in a resalable condition. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. (Argos.co.uk is not responsible for the content of external websites.) Argos Limited 2023. You can spend from 500 (2.50) to 100,000 (500) Nectar points in one transaction. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. You can pay any remaining balance online with a credit/debit card (including Argos Card, but not Argos for Business card or Argos Gift Cards). The Consumer Rights Act states that goods must be fit for purpose and as described, so if your product doesnt meet these criteria then you are within your rights to make a return. This means that Argos returns are completely free, and you wont be charged to return your item. If you paid by cash or gift card youll be refunded in store using the original payment method. If you wish to obtain specific details of your previous orders please Contact Us. Beware,beware, beware. Otherwise, well have to take it off the refund amount, sorry For example, if you bought 2 items costing 5 each on a buy 2 for 8 offer and return only one, well charge you 5 for the one you kept and refund you 3. But its not what the law says they have to do. b) If you have purchased using an Argos Monthly Payment Plan, you will need to return the item for a refund and purchase the item again at the lower price, either online by reapplying for the Argos Monthly Payment Plan or instore via an alternative payment method, For FastTrack, Tu clothing orders, or other orders where payment is made at the time of ordering for in store collection, the price you pay is the price specified at the point of placing the order and not the prevailing price in store at the time of collection. Use up and down arrows to review and enter to select. Returning an item means that you want a refund for the product. Minimum redemption value = 2.50. Argos will provide a full refund for all qualifying returns. English is the only language offered for the conclusion of the contract. The TV was expensive and I think that after 6 months use, having broken down and become unrepairable, that a full refund is not unreasonable. There are 1,500+ Lockers across the . If we are unable to contact you we will treat the order as cancelled. If you've checked the Product Support Site, but do need to return an item within it's warranty, you can take it to any Argos store or Argos store within a Sainsbury's supermarket, including orders which were home delivered (unless it's a large item). I can not. For more information, please see our We often link to other websites, but we can't be responsible for their content. Large items are items that require two or more people to handle the delivery. Please could you assist me on this matter.We still have the box . Privacy Policy. 11.7 Nectar points will be credited to the primary Nectar cardholder's account within 30 days of purchase. 2.1 Please see the Home delivery information and How to use this website section for information on how to place an order. All Rights Reserved. I have never known Argos to offer a partial refund on anything I have returned. Privacy Policy. Exclusions apply. 2.3 Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless your order is placed in breach of these terms and conditions and/or we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds). Argos will accept the return of most items in stores. Returns. Be patient but contact Argos if the refund does not hit. We will provide you the option of reconfirming your order at the correct price or cancelling it. CDs and DVDs are sometimes ineligible for return. So where possible, always pay. 7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. In line with our returns policy, your item (s) will need to be: Unused. Can I add something to an existing order? Collecting Nectar Points Short terms Other Gift Cards or eGift Cards will be issued detailing a balance. 7637133. All items under the regular return policy must be returned within 30 days. The staff at Argos will be happy to help you process your return, and will give you a refund or exchange depending on what youre returning. Returning faulty TV to Argos - refund MoneySavingExpert Forum In the event that we are unable to supply the goods, where we have made a mistake, or we have processed your order in breach of these terms and conditions, we will inform you of this as soon as possible. We'll refund the Nectar portion of your payment as an Argos Gift Card (which is only redeemable at Argos). The short answer is no you cant return a used item to Argos unless it is faulty. 12.3 GBP Habitat.co.uk eGift Cards can be used in full or part payment for goods online at Habitat.co.uk, in any UK Argos store including Argos in Sainsburys or online at argos.co.uk, including current promotional offers, at the prevailing prices listed. Points cannot be spent at Habitat outlet stores. If you've changed your mind about a purchase, you can take your Habitat purchase (s) to any Argos store or Argos store within a Sainsbury's supermarket. We stopped using it and even the kids notice the metal smell coming from the unit. 4.5 Title to any products you order on this website shall pass to you on delivery of the products provided that you have placed your order in accordance with these terms and conditions, we have processed your order, and received payment in full for the products. 12.7 If you do not spend the entire balance of an eGift Card in-store or online, the remaining balance will be available on the same eGift Card after each transaction. In addition, you will find other useful information within Customer services. 7.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. There are multiple ways to show proof of purchase. Touch device users, explore by touch or with swipe gestures. Yes. In this article, well explain the Argos returns policy, as well as answering the key question: can you return an opened item to Argos? To learn about the Argos regular and Christmas return policies, read on. Can I return an item to Argos after 30 days? Up until 27th January 2023 Argos Furniture Care was provided by Novus Underwriting Limited on behalf of Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG and administered by Castelan Limited. Find out see about Argos and its products here. Track your order. Food, pierced jewelry, undergarments, and other similar items cannot be returned to Argos. Well also provide some tips on how to make a return if youve opened the item. . Can you return an online purchase to the store?
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